Coast

Case Solution for Capital Coast Health Limited: Being a Good Employer in the Midst of Change (B)
Complete Case details are given below :
Case Name :      Capital Coast Health Limited: Being a Good Employer in the Midst of Change (B)
Authors :           Anne Marie Francesco, Alvin Hwang
Source :             Ivey Publishing
Case ID :            905M10
Discipline :        General Management
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The new chief executive officer of Capital Coast Health Limited, a government funded healthcare provider, has made many changes and succeeded in substantially reducing the financial deficit in his first year and a half. However, there were still a number of pressing concerns that needed to be addressed. The governing board of Capital Coast Health Limited has requested information about the Equal Employment Opportunity policies and practices in the organization. The request serves as a reminder to the CEO that internal issues should be a priority in the future. This is a supplement to Capital Coast Health Limited: Being a Good Employer in the Midst of Change (A).
 
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Case Solution for Capital Coast Health Limited: Being a Good Employer in the Midst of Change (A)
Complete Case details are given below :
Case Name :      Capital Coast Health Limited: Being a Good Employer in the Midst of Change (A)
Authors :           Anne Marie Francesco, Alvin Hwang
Source :             Ivey Publishing
Case ID :            905M09
Discipline :        General Management
Case Length :    06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Capital Coast Health Limited is a public healthcare facility in central New Zealand. The new chief executive is confronted with serious internal problems and a persistent annual financial deficit that has been with the organization since its inception. Working in an uncertain and rapidly changing healthcare environment and constrained by government regulations, the chief executive officer must find a way to deliver quality care to the community and at the same time, motivate a large team of professionals who were already weary after years of change. The supplement “Capital Coast Health Limited: Being a Good Employer in the Midst of Change (B)”, looks at one of the policies the chief executive officer must focus on.
 
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Case Solution for West Coast University Student Health Services–Primary Care Clinic
Complete Case details are given below :
Case Name :      West Coast University Student Health Services–Primary Care Clinic
Authors :           David Wylie, Ashok Rao, Jay Rao, Ivor Morgan
Source:              Babson College
Case ID:             BAB034
Discipline :        Service Management
Case Length :    18 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Integrates issues in service operations, organization behavior, and applications of management science models such as simulation and queuing theory. A complete analysis of the case includes understanding process flows, computing utilization levels, and using models of the stochastic arrival rate and service rates of the existing and proposed systems. In addition, considers the managerial issues involved in running an ambulatory care center. The Primary Care Clinic (PCC) is the only walk-in clinic on campus and presently works under a triage system. The Student Health Services (along with PCC) is scheduled to move to a new facility. The director of the PCC views the move as a good opportunity to review and improve on the present service delivery process and system. Three broad objectives have been identified for the new system: reduce the waiting time for seeing a healthcare provider, transform the perception of the clinic as an impersonal bureaucracy, and improve student perceptions (especially nonusers) about the performance and effectiveness of the PCC. To achieve these objectives, a new system of clinician teams (doctors and nurse practitioners) has been proposed.

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