Case Name :      Facebook Folly at Northeast BMW (A)

Authors :           Gabrielle R. Lopiano, Mary A. Watson

Source :             North American Case Research Association (NACRA)

Case ID :            NA0353

Discipline :        Human Resource Management

Case Length :    05 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

The Vice President and General Manager of Northeast BMW, a family-owned car dealership, must determine what disciplinary actions to take against an employee who posted defamatory comments and photos to his Facebook page referencing two instances at the dealership. The first involved a launch event of the redesigned BMW5 Series model for which the sales staff was dissatisfied with the quality of refreshments offered to potential customers. The employee also posted pictures and disparaging captions about an accident that occurred at the company’s adjacent LandRover dealership later that week. The Vice President learned of the Facebook postings through phone calls from neighboring dealers.