Complete Case details are given below :
Case Name : Microsoft Security Response Center (A)
Authors : Mike Wade, Jeffrey Clayman
Source : Ivey Publishing
Case ID : 901E19
Discipline : General Management
Case Length : 11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Microsoft Security Response Center (MSRC) is a key component of the security infrastructure for Microsoft–the large, internationally known software manufacturer. A hacker has informed the program manager of the center of potentially damaging security vulnerability in a piece of Microsoft’s Internet server software. Neither the hacker nor MSRC knows for sure whether systems using the software have been compromised, but they do know that the vulnerability has been discussed in hacker news groups. The program manager must determine who should be told, what needs to be done, and when. This case looks at the strategy to solve the problems and deal with any possible public relations issues that arise from it.
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