Complete Case details are given below :
Case Name : Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario
Authors : Robert Klassen, Kellie Leitch, Manpreet Hora
Source : Ivey Publishing
Case ID : 908D01
Discipline : Service Management
Case Length : 09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs. Moreover, any changes couldn’t be done in isolation, as her clinic shared resources with other departments. A monthly executive meeting was fast approaching and expectations were starting to run high that her efforts might be able to spur improvements in other departments too.
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