Children’s

Case Solution for Watson Children’s Shelter

Complete Case details are given below :

Case Name :      Watson Children’s Shelter
Authors :           Bambi Douma, Jeffrey P. Shay, Michael Harrington
Source :             North American Case Research Association (NACRA)
Case ID :            NA0349
Discipline :        Strategy
Case Length :    16 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Watson Children’s Shelter (Watson) was a private, independent, charitable non-profit organization located in Missoula, MT, that provided emergency shelter to children. Watson was a licensed emergency care provider, offering a safe, nurturing environment for children who were victims of physical, sexual, and/or emotional abuse, neglect, abandonment, or family crisis. Many of the children arriving at the shelter were severely emotionally disturbed or learning disabled. Other children arrived as victims of secondary abuse, coming from situations in which they observed domestic violence, substance or sexual abuse. Watson was founded in 1977 and had been under the leadership of Fran Albrecht since 1997. Albrecht had an excellent reputation as a leader and manager of this non-profit. It was June 2011 when Albrecht was deciding which of three alternatives to recommend to her Board of Directors, as Watson faced a tough operational situation. Watson and its Board had gone through a time-consuming due diligence process that led them to the decision to expand and build an additional facility. Within a year after the second facility was finished, placements of children had decreased dramatically; where Watson had been turning away approximately two children per week, it now had excess capacity in each facility and even had closed one facility part of the time. Albrecht’s research into the decreased placements led her to a policy change by the main referring agency-it was now taking a “family preservation” approach rather than referring directly to an emergency provider such as Watson.It was a case of Albrecht and her Board having done lots of due diligence and then being blindsided by a decision made by an external constituent. She was concerned about the public perception and the impact on her organization and the Board members, as well as other stakeholders, including the children. She knew Watson had to adapt and act quickly, but she was not certain which alternative to take.
 
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Case Solution for Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario

Complete Case details are given below :

Case Name :      Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario
Authors :           Robert Klassen, Kellie Leitch, Manpreet Hora
Source :             Ivey Publishing
Case ID :            908D01
Discipline :        Service Management
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The chief of paediatric orthopaedic surgery was very concerned by the long times that the young patients (and their parents) were experiencing in the orthopaedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that the patients were facing. The chief glanced at recently collected data on service times and wondered how the process could be improved, while continuing balancing budgetary pressures to reduce costs. Moreover, any changes couldn’t be done in isolation, as her clinic shared resources with other departments. A monthly executive meeting was fast approaching and expectations were starting to run high that her efforts might be able to spur improvements in other departments too.
 
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