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Case Solution for Chantale and Clinton Call for Service

Complete Case details are given below :

Case Name :      Chantale and Clinton Call for Service
Authors :           Michael Taylor, Rocky Campana
Source :             Ivey Publishing
Case ID :            909A05
Discipline :        Service Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Chantale and Clinton have purchased a new refrigerator from The Canadian, one of the largest department store chains in Canada. It subsequently began to malfunction. After receiving poor service from the vendor’s repair division, they were wondering what to do next. Do nothing, and assume it was an isolated incident? Vow never again to deal with this vendor and brand? Write a letter of complaint to the vendor and demand an apology or other compensation? Underlying all these questions was the issue: Was it worth the trouble? The case can be used to illustrate consumer behavior in marketing management, with emphasis placed on controllable and uncontrollable factors that influence individual buyer behavior. It can also be used in a service marketing setting, where issues of service failure and recovery can be emphasized.
 
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Case Solution for Cyberpreneur’s Wake-up Call: Cyber Security and Millennial Talent Crises

Complete Case details are given below :

Case Name :      Cyberpreneur’s Wake-up Call: Cyber Security and Millennial Talent Crises
Authors :           Nakul Gupta, Arjun Bhatnagar, Jyotsna Bhatnagar
Source :             Ivey Publishing
Case ID :            W13439
Discipline :        International Business
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
It was summer of 2013, and the news of cyber-attacks and information security breaches was on the rise in India, as it was worldwide. Incidents such as the Axis bank’s cyber-crime incident and the news of the American National Security Agency’s global e-surveillance were creating consternation and dilemmas in the minds of information security consultants. One such consultant owned and operated an information security company, Percept Softech, a Lakshyaa Technology Lab’s Jaipur franchise. The consultant was bogged down by a number of problems and dilemmas. The first was his marketing and business growth strategy, which was not helping him in promotion of his business. Information security solutions, spying, vulnerability checks, key logging and allied propositions were difficult to promote. Managing young millennial talent was another major problem for him. Apart from the woes of business growth, inefficiency in promotion and talent issues, the consultant was now facing another dilemma. Should he start a new business away from the umbrella of the Lakshyaa Technology Lab? Should he partner with a detective agency? Or should he relocate from Jaipur to a more central location (such as New Delhi) where perhaps people would be more aware of the importance of cyber security and students would be more interested in pursuing cyber security training?
 
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Case Solution for LumiSmart (B): Answering the Call for Negawatts

Complete Case details are given below :
Case Name :      LumiSmart (B): Answering the Call for Negawatts
Authors :           Stewart Thornhill, Ellen M. Brown
Source :             Ivey Publishing
Case ID :            W11088
Discipline :        Entrepreneurship
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This is a supplement to LumiSmart (A): Answering the Call for Negawatts.The president and chief executive officer (CEO) of an established Toronto-based boutique consulting firm is in the process of expanding his company’s core competency from the largely mature tech sector to the new and rapidly growing field of clean technology. During this time, the CEO is introduced to an inventor and an entrepreneur who developed a waveform technology that they claim will instantaneously reduce electricity consumption by 30 per cent or more, when applied to a fluorescent lighting ballast. The duo present the CEO and his partners with a rough prototype, a handful of patents on the verge of expiring, and only verbal confirmation that the technology can be proved and certified. The CEO is intrigued by the potential of this radical new technology and must decide whether he and this firm will back the partners. The second part of the case explores how the development of this clean technology might be financed.
 
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Case Solution for LumiSmart (A): Answering the Call for Negawatts

Complete Case details are given below :
Case Name :      LumiSmart (A): Answering the Call for Negawatts
Authors :           Stewart Thornhill, Ellen M. Brown
Source :             Ivey Publishing
Case ID :            W11093
Discipline :        Entrepreneurship
Case Length :    16 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The president and chief executive officer (CEO) of an established Toronto-based boutique consulting firm is in the process of expanding his company’s core competency from the largely mature tech sector to the new and rapidly growing field of clean technology. During this time, the CEO is introduced to an inventor and an entrepreneur who developed a waveform technology that they claim will instantaneously reduce electricity consumption by 30 per cent or more, when applied to a fluorescent lighting ballast. The duo present the CEO and his partners with a rough prototype, a handful of patents on the verge of expiring, and only verbal confirmation that the technology can be proved and certified. The CEO is intrigued by the potential of this radical new technology and must decide whether he and this firm will back the partners. The second part of the case explores how the development of this clean technology might be financed.
 
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Case Solution for Symantec Corporation Convertible Notes With Call Spread

Complete Case details are given below :
Case Name :      Symantec Corporation Convertible Notes With Call Spread
Authors :           Walid Busaba, Zeigham Khokher, Guorong Yang
Source :             Ivey Publishing
Case ID :            W10025
Discipline :        Finance
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The board of directors of Symantec Corporation asked a consultant for an independent opinion on an important financing decision. Symantec had been working with several investment banks on a plan to raise debt to repurchase common shares. The consultant found it to be an interesting financing plan; whereas repurchasing shares immediately would increase Symantec’s financial leverage, converting the notes in the future would reduce leverage at a potentially significant dilutive cost to the firm’s equity. More interestingly, the company negotiated with the investment banks to buy a call spread on its own stock, covering the same number of shares as would be issued to noteholders upon conversion. After reviewing the proposal, the consultant tried to understand the motivation behind the structure of the transaction. Why would Symantec choose to issue convertible bonds, and why would it intend to buy the call spread?
 
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