Case

Case Solution for CH2M HILL: Reinventing Organizational Careers

Complete Case details are given below :

Case Name : CH2M HILL: Reinventing Organizational Careers

Authors : Karen Newman

Source : North American Case Research Association (NACRA)

Case ID : NA0219

Discipline : Organizational Behavior

Case Length : 23 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case addresses one over-arching problem – a broken career development system – and two concrete manifestations (symptoms) of the problem at CH2M HILL, an employee-owned engineering services firm. The first manifestation of the problem was unusually high voluntary turnover, at least by CH2M HILL’s standards, among newer employees. The second was a lack of qualified internal candidates for top jobs. The voluntary turnover problem was the most immediate issue. Exit survey data and engagement survey data pointed to a lack of advancement opportunity as the main reason for high voluntary turnover among new employees. The second problem was less acute but still serious. Though CH2M HILL thought of itself as a career employer, fewer than 25 percent of top managers in early 2012 had been promoted from within. Internal candidates were not filling positions near the top and some top positions were vacant for months because the right person could not be found for the position, inside or outside the company. Both problems suggest the larger issue needs to be addressed -organizational careers need to be reinvented in the firm. Jan Walstrom, Chief Learning Officer, had been charged with rebuilding CH2M HILL’s career development systems and processes. It fell to her to determine what steps she could take to solve the over-arching career development challenge while addressing the two concrete manifestations in the short run.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Precision Steel Fabrication: An Equipment Purchase Decision

Complete Case details are given below :

Case Name : Precision Steel Fabrication: An Equipment Purchase Decision

Authors : Nancy M. Levenburg, Brian Scalabrino

Source : North American Case Research Association (NACRA)

Case ID : NA0101

Discipline : Operations Management

Case Length : 17 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

For nearly 60 years, Precision Steel Fabrication (PSF) had been making fabricated steel components for the contract furniture (commercial office furniture) industry. At the time of the case, the $10 million firm was emerging from a downturn in sales and seeing its first sales increase in three years, and was contemplating the purchase of a $1 million tube laser. The tube laser could do the work of three machines: a table saw, a hydraulic press, and a deburring machine. Should PSF purchase a tube laser? If so, how should three vendors’ offerings be evaluated and what criteria are most salient? While the tube laser would greatly increase the firm’s manufacturing efficiency, the decision itself is relatively risky. The case is written to provide the framework for evaluating an equipment purchase decision within the context of business and operations strategy, and in a small business environment.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for BPO, Incorporated

Complete Case details are given below :

Case Name : BPO, Incorporated

Authors : Scott M. Shafer

Source : North American Case Research Association (NACRA)

Case ID : NA0042

Discipline : Operations Management

Case Length : 15 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The Employee Benefit Outsourcing (EBO) unit of BPO, Inc. is experiencing rapid growth as a result of industry trends toward greater outsourcing of business processes. Despite rapid growth in revenues, the EBO unit has not been able to make a profit in part because of problems with its operations. A Six Sigma project has been initiated with the goal of developing a computer simulation model of the Health and Welfare Service Delivery process to help get a better handle on the operational problems. The define-and-measure phases of the Six Sigma project have been completed and the case includes the project charter, a process map, detailed operational data, and process performance benchmark data. Students are to use the data provided to develop their own simulation model, validate it with the benchmark data provided, and then use the model to complete the analyze, improve, and control phases of the Six Sigma project. More specifically, students can use the simulation model to test incremental changes to the current process as well as test more radical changes to the process such as the high-touch, low-cost option proposed by EBO’s new Senior VP of Operations.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Preferred Customer Service at US Airways

Complete Case details are given below :

Case Name : Preferred Customer Service at US Airways

Authors : Umit Akinc

Source : North American Case Research Association (NACRA)

Case ID : NA0202

Discipline : Operations Management

Case Length : 13 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Repatriation of the previously off-shored call center operations of the US Airlines was being completed in the summer of 2011. Reservation Director of the East Region considered this to be an opportunity to high quality and faster service to the “preferred customers” by establishing a preferred customer desk at the Winston-Salem Center. The headquarters has asked the director to provide an in-depth analysis of the proposal’s costs and benefits before it can be approved. The wider question of the case is to cogitate whether this initiative has merit. Is it likely to provide enough advantages (both quantifiable such as shorter average wait times and non-quantifiable such as the perception by the customers of the service quality) to justify any additional personnel costs? The call centers operate 24/7 and experience varying call volumes. This causes the required number of agents to economically achieve some targeted average wait times to greatly fluctuate during each time increment (e.g., each hour). Therefore the case, more narrowly, focuses on the challenges of (1) the fundamental trade-off between wait times and agent utilization; and (2) scheduling of the start times of the standard 8-hour shifts to provide adequate coverage during each period. The Instructor’s manual provides extensive analyses based on multiserver queuing models and linear programming of these technical issues. In addition, the case provides rich opportunities to discuss human resource strategies and their role in securing competitive advantage.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for General Micro Electronics, Incorporated: Semiconductor Assembly Process

Complete Case details are given below :

Case Name : General Micro Electronics, Incorporated: Semiconductor Assembly Process

Authors : Scott M. Shafer, Charles Volk

Source : North American Case Research Association (NACRA)

Case ID : NA0217

Discipline : Operations Management

Case Length : 15 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

General Micro Electronics (GME) designed, assembled, and tested semiconductors for wireless, memory management, wire line telecommunications, and networking applications. In January it purchased a new wire-bonder machine to support its growing contract assembly business. For the first couple of months the new machine performed well, but then its performance became more erratic and eventually was no longer meeting its internal standard for wire-bond strength. The strength of the wire-bond was an important quality dimension of semiconductor chips. With the use of overtime on the existing wire-bonding equipment being very close to full utilization, the need to improve the performance of the new wire-bonding machine was becoming critical. GME’s operations personnel were continuously tweaking the new machine in an effort to find a combination of process parameters that would improve the machine’s performance. Unfortunately, the performance of the machine continued to deteriorate.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Daktronics (D): Keen on Lean Manufacturing at Daktronics, Inc.

Complete Case details are given below :

Case Name : Daktronics (D): Keen on Lean Manufacturing at Daktronics, Inc.

Authors : Nancy M. Levenburg

Source : North American Case Research Association (NACRA)

Case ID : NA0238

Discipline : Operations Management

Case Length : 26 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

For over forty years, Daktronics, Inc. had been one of the world’s leading suppliers of electronic scoreboards, large electronic display systems, digital messaging solutions, software and services for sports venues, commercial and transportation applications. After decades of producing its products using a batch system, the multi-million dollar company made a formal decision to pursue lean manufacturing in February, 2006. The lean initiative took on even greater importance due to sluggishness in the U.S. economy and slowed sales in 2009. Now in 2010, four years after the lean project’s initial launch, readers are asked, how successful has the lean conversion been, including the transition from a batch system to a high mix, flow line system? Is the firm poised and ready to extend its lean initiative to nonmanufacturing areas? By using clues within the case and detailed exhibits, the case provides a rich opportunity for readers to trace and evaluate an original equipment manufacturer’s (OEM) lean journey. Ultimately, they should be able to answer questions, such as: What kinds of things did Daktronics appear to do correctly? What kinds of things could Daktronics have done differently… or better? What recommendations might follow from their experience for other OEMs that seek to implement lean manufacturing? What are the pros and cons of implementing lean techniques in nonmanufacturing areas?

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Rethinking Distribution Logistics at VASA, Pilkington

Complete Case details are given below :

Case Name : Rethinking Distribution Logistics at VASA, Pilkington

Authors : Julio Sanchez-Loppacher, Marcelo Pancotto, Maximiliano Fernandez Vera

Source : North American Case Research Association (NACRA)

Case ID : NA0247

Discipline : Operations Management

Case Length : 25 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

By 2008, this rapid growth, compounded by limited installed glass manufacturing capacity at regional levels, had caused local supply shortages. Over the last several years, VASA’s progressively deteriorating service had damaged its former reputation for excellent service. The case explores how to reverse a disappointing delivery service that led to angry customers complaining about unfulfilled orders, late deliveries, and accusations from transportation companies that held VASA responsible for these delays. Also these accusations resulted in deterioration in relationships with transportation companies that had done business with VASA for more than 25 years. VASA’s CEO, evaluated the following options to recover its reputation: 1) take total control of distribution to customers by developing a VASA-owned delivery service; 2) reverse the situation with transportation companies by requiring them to develop delivery service management capabilities; or 3) replace these transportation companies, partially or totally, with more sophisticated logistic service providers.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Radial Bearing Team: A Manufacturing Group’s Transformation to Self-Directed Work Teams

Complete Case details are given below :

Case Name : Radial Bearing Team: A Manufacturing Group’s Transformation to Self-Directed Work Teams

Authors : Sean Wirth, Joseph K Kavanaugh, Victor Sower

Source : North American Case Research Association (NACRA)

Case ID : NA0298

Discipline : Operations Management

Case Length : 24 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case focuses on a major manufacturing division ($1.2 billion sales; 5500 employees) of a global oilfield services company as it converts from a departmental organization with a “traditional” machine shop hierarchy to a team-based environment. During the conversion, roles and responsibilities change from a traditional foreman structure to a Self-Directed Work Team (SDWT) structure for the Radial Bearing Team. Individual behaviors and the dynamics of change influence how the team copes with new responsibilities, authority and problem solving as together, they manage equipment utilization and the day-to-day workflow, and control quality. Some dysfunction arises as the leaders of this organization manage the change process while trying to support the new roles and ideas. The team is successful, but everyone has to encourage innovation while adapting to the changing environment. The case also highlights specific techniques the team adopts for monitoring its performance as it assumes responsibility and accountability for quality improvement. Management had challenged the unit’s leadership to produce results that justified the implementation of Self-Directed Work Teams (SDWTs). Now, George Smiley, the machine shop manager, and Shane Husky, the internal OD specialist, had to present evidence to help management decide if expansion of the SDWT program was warranted and the best practices learned from the RBT experience that would contribute to future success.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for Petrobras: “Its First Child”

Complete Case details are given below :

Case Name : Petrobras: “Its First Child”

Authors : Javier Jorge Silva, Femando Zerboni, Esteban Coppolillo, Andres Chetman

Source : North American Case Research Association (NACRA)

Case ID : NA0166

Discipline : Marketing

Case Length : 20 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

In 2002, Brazilian-based Petrobras joined the Argentine fuel retail (gas stations) market. The venture faced several challenges. On the one hand, Argentina was undergoing one of the most severe economic and social crises in history. On the other, the local fuel market was dominated by a few players with brands that held significant consumer mindshare over many years. Additionally, employee morale at Eg3, the company acquired by Petrobras to enter the local market, was besieged by uncertainty and disillusionment as a result of a string of mergers and acquisitions and underlying H.R. management remoteness. Finally, the company’s Brazilian origin could jeopardize its appeal for Argentine consumers, given the cultural and sports-based (soccer) rivalry between these neighboring countries. The case presents this scenario and calls for decisions as to which market segment(s) it should target, how it should brand its stations, and what other related marketing decisions it should make given it domestic and international ambitions. This case received the 2007 Curtis E. Tate Jr. Award for the best case published in Case Research Journal and is also available in Spanish and Portuguese versions.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub

Case Solution for The Broach Theatre

Complete Case details are given below :

Case Name : The Broach Theatre

Authors : Sean R. McGinnis, Lew G. Brown

Source : North American Case Research Association (NACRA)

Case ID : NA0048

Discipline : Marketing

Case Length : 28 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case focuses on The Broach Theatre, a nonprofit performing arts theater located in the historic section of downtown Greensboro, NC. The theater offers plays for both adults and children and operates out of a small 166-seat facility that was until 30 years ago a Salvation Army shelter. As the Broach approaches the end of the 2005 season, its 18th year, Director Stephen Gee worries that his loyal audience is aging and he must do something to attract a younger audience and fight strong competition from another, newer theater located nearby. The Broach has done very little marketing, and Gee realizes it needs a revised marketing strategy. He is considering applying for a grant in order to employ a consultant to develop the new strategy.

Click Here to place your order

Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.

Cordially,

Case Solutions Hub