Complete Case details are given below :
Case Name : BPO, Incorporated
Authors : Scott M. Shafer
Source : North American Case Research Association (NACRA)
Case ID : NA0042
Discipline : Operations Management
Case Length : 15 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Employee Benefit Outsourcing (EBO) unit of BPO, Inc. is experiencing rapid growth as a result of industry trends toward greater outsourcing of business processes. Despite rapid growth in revenues, the EBO unit has not been able to make a profit in part because of problems with its operations. A Six Sigma project has been initiated with the goal of developing a computer simulation model of the Health and Welfare Service Delivery process to help get a better handle on the operational problems. The define-and-measure phases of the Six Sigma project have been completed and the case includes the project charter, a process map, detailed operational data, and process performance benchmark data. Students are to use the data provided to develop their own simulation model, validate it with the benchmark data provided, and then use the model to complete the analyze, improve, and control phases of the Six Sigma project. More specifically, students can use the simulation model to test incremental changes to the current process as well as test more radical changes to the process such as the high-touch, low-cost option proposed by EBO’s new Senior VP of Operations.
OR
Place your order at casesolutionshub (AT)gmail(dot)com if you want to solve above case.
Cordially,