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Case Solution for ING Direct Canada: Are You Suffering?

Complete Case details are given below :

Case Name : ING Direct Canada: Are You Suffering?

Authors : Gerard Seijts, Andy Holloway

Source : Ivey Publishing

Case ID : W13466

Discipline : Organizational Behavior

Case Length : 07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

In a testament to the power of social media and the effect it can have on a business, the chief executive officer of a bank adopts the habit of taking to Twitter on a daily basis to promote his company’s services. But when the bank’s most recent ad campaign ignites a furor among TV audiences, Twitter quickly becomes a vehicle for crucifying the bank rather than promoting it. Within a week of the ad’s air date, the bank is inundated with angry tweets, Facebook messages and media criticism. It becomes clear that the bank has made a mistake and will have to act quickly to decide on an appropriate response.

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Case Solution for ING Direct Canada

Complete Case details are given below :

Case Name : ING Direct Canada

Authors : Michiel R. Leenders, Robert Klassen, Natasha Ebanks

Source : Ivey Publishing

Case ID : 902D11

Discipline : Operations Management

Case Length : 14 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

ING Direct Canada is a retail banking operation and a subsidiary of one of the top global providers of integrated financial services, ING Group of the Netherlands. ING Direct Canada needs to meet the operational demands of a growing client base, while maintaining its current staffing levels, physical space, and commitment to same-day account processing. The senior vice-president of operations must implement procedures to cope with the immediate challenges of the company’s growth, as well as develop a long-term strategy. Options to consider include new technology, increased efficiencies, or relaxing the same-day processing requirements.

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Case Solution for ING Insurance Asia/Pacific

Complete Case details are given below :

Case Name : ING Insurance Asia/Pacific

Authors : Roderick E. White, Paul W. Beamish, Andreas Schotter

Source : Ivey Publishing

Case ID : 906M83

Discipline : Strategy

Case Length : 15 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The new chief executive officer (CEO) of ING Insurance Asia/Pacific wants to improve the regional operation of the company. ING Group was a global financial services company of Dutch origin with more than 150 years of experience. As part of ING International, ING Insurance Asia/Pacific was responsible for life insurance and asset/wealth management activities throughout the region. The company was doing well, but the new CEO believed that there were still important strategic and operational improvements possible.

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Case Solution for ING and Global Financial Integration

Complete Case details are given below :

Case Name : ING and Global Financial Integration

Authors : David W. Conklin, Yury Boshyk

Source : Ivey Publishing

Case ID : 99M022

Discipline : General Management

Case Length : 17 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Like many other financial institutions, ING faces the challenges and opportunities of globalization. This case examines financial integration within the European Union, the attempt to harmonize regulations and the creation of a single currency. The Basle Accord establishes international standards for a financial institution’s capital as a percentage of loans. There is currently an attempt to modify these standards to reflect the differences in risk associated with different types of assets. The case also examines emerging markets and the foreign exchange crises that repeatedly impact these countries. Finally, the case examines the shift towards electronic commerce and the possibility of entering new markets without having to build or acquire physical facilities. Students are encouraged to analyze these basic changes in the environment of business and to consider how these changes may impact the globalization strategy of a financial institution.

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Case Solution for ING Direct

Complete Case details are given below :

Case Name : ING Direct

Authors : Sean Cauterman, Michael Sider

Source : Ivey Publishing

Case ID : 910M96

Discipline : General Management

Case Length : 11 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The chief executive officer (CEO) of Social Media Group had to develop a social media campaign for ING Direct Canada, an online retail bank. The CEO had successfully developed social media campaigns for other businesses in the past but ING wanted the CEO to measure the success of the campaign. With little information available on how to determine the success of such strategies, the CEO set out to design one of Canada’s first measurable social media campaigns.

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Case Solution for ING Bank of Canada (A): Launch of a Direct Bank

Complete Case details are given below :

Case Name : ING Bank of Canada (A): Launch of a Direct Bank

Authors : Adrian B. Ryans

Source : Ivey Publishing

Case ID : 99A010

Discipline : Marketing

Case Length : 23 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The management team at ING Bank of Canada was preparing to launch Canada’s first discount bank. Initially, the bank planned to serve its customers using mail and telephone. Later, it planned to supplement the telephone banking service with an interactive voice response system and an Internet-based service. ING hoped to attract customers by offering significantly higher interest rates on its savings products than any of its competitors. There was some skepticism about the viability of the proposed business model. At the time of the case, the president and CEO of ING Bank was reviewing the proposed launch strategy.

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Case Solution for ING and Global Financial Integration (B)

Complete Case details are given below :

Case Name : ING and Global Financial Integration (B)

Authors : David W. Conklin, Danielle Cadieux

Source : Ivey Publishing

Case ID : 908M27

Discipline : Finance

Case Length : 03 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Global financial markets had changed dramatically in the decade following the ING (A) case, product # 9A99M022. This (B) case points to the nature of these changes, creating an opportunity for students to discuss them. Meanwhile, ING had also altered its global strategy, eliminating its attempts to create a global investment bank, and focusing its activities on specific financial sectors, each of which reported directly to head office. This new structure enabled ING head office to maintain closer control over its numerous local institutions. Students can analyze alternative potential strategies for ING in the context of the major financial changes. The (B) case presents summaries of: the 2007-08 global financial crisis; the attempts, like Basel II, to establish global reserve requirements; the economic prospects of the European Union and emerging markets; and ING Direct’s success in e-banking.

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