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Case Solution for Wheels Group: Evolution of a Third-Party Logistics Service Provider

Complete Case details are given below :

Case Name : Wheels Group: Evolution of a Third-Party Logistics Service Provider

Authors : P. Fraser Johnson, Michael Sartor

Source : Ivey Publishing

Case ID : 904D04

Discipline : Strategy

Case Length : 17 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The president of Wheels Group and the founder and major shareholder of the company are evaluating alternatives for doubling the company’s revenues over the next five years. They must decide between two competing growth strategies: an asset-based growth strategy and a nonasset-based growth one. Complicating the decision is the fact that approximately 75% of the company’s revenues are currently derived from nonasset-based activity. Students can explore issues associated with developing, evaluating, and implementing business strategy within the third-party logistics industry.

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Case Solution for Invensis Technologies (P) Ltd: A Global BPO Service Provider from India

Complete Case details are given below :

Case Name : Invensis Technologies (P) Ltd: A Global BPO Service Provider from India

Authors : Vaidyanathan Jayaraman, Yadong Luo

Source : Ivey Publishing

Case ID : 907E22

Discipline : General Management

Case Length : 19 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The executive director of Invensis Technologies (P) Ltd. (Invensis), met with the chief operating officer and vice-president of human resources to address two major challenges that the company was facing. The first challenge was the increased pressure on Invensis to remain competitive and cut costs while providing premium customer service. Clients were expecting more every day from their business process operations. The other challenge was that of building an engaged and committed workforce. While the attrition rate in the information technology (IT) sector was low, the IT-enabled services (ITES) sector continued to show high levels of attrition. The executive director wondered whether the company’s structured approach towards working on an outsourcing project would help build credibility and differentiate it in the market place and how he could reduce the high attrition rate of ITES.

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Case Solution for East Solutions: Transforming a BPO Provider in India

Complete Case details are given below :

Case Name : East Solutions: Transforming a BPO Provider in India

Authors : Scott Walsworth

Source : Ivey Publishing

Case ID : W13172

Discipline : General Management

Case Length : 08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

East Solutions was a successful business process outsourcing (BPO) provider based in Bangalore, India. Although salaries for Indian IT professionals were about half of those of their counterparts in the United States, the board of directors at East Solutions recognized a worrying trend: if salaries in India continued to grow at a fast rate, they would soon erode the cost advantage of sending work to India and potentially threaten the entire Indian BPO industry. As a solution, East Solutions repositioned itself by leveraging technical, industry and process expertise to form a partnership with clients based on value added in addition to cost savings. This plan required East Solutions to refocus on fewer geographic and sector groups. It also required transforming the role of the company’s IT managers, who needed extensive training, additional resources and a new compensation strategy. On an average year, the new compensation plan increased the IT managers’ incomes by 4 per cent, so it was expected to be popular, but IT managers rejected the new compensation plan and it was abandoned after 18 months. The chief executive officer (CEO) in charge of the new plan for East Solutions was unsure why it had failed.

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