Roberts

Case Solution for Robert’s Center of Performing Arts

Complete Case details are given below :
Case Name :      Robert’s Center of Performing Arts
Authors :           James A. Erskine, Felix Gernburd
Source :             Ivey Publishing
Case ID :            908M23
Discipline :        Organizational Behavior
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Robert’s Center of Performing Arts (RCPA), founded and owned by Robert Gernburd, was a music school. In addition to individual instrument lessons and group lessons in music theory and music history, the RCPA sold second-hand pianos. It was difficult to find a supplier of used pianos but after a great deal of research, Gernburd found a supplier in Japan. Recently, an invoice containing supplier information had been temporarily misplaced. Since then, Gernburd had learned that his in-house piano tuner had been selling pianos without his knowledge. Gernburd was unsure how to proceed.
 
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Case Solution for WebTracker

Complete Case details are given below :
Case Name :      WebTracker
Authors :           William A. Sahlman, Michael J. Roberts
Source :             HBS Brief Cases
Case ID :            915543
Discipline :        Entrepreneurship
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case describes the evolution of a tech startup, WebTracker, and focuses on the decision of two aspiring entrepreneurs (Julie Stern and Mark Foster) who have just received offers for Venture Capital (VC) financing for the company. These offers, or term sheets, are similar in some respects and differ in others. The two firms offering financing are also different. The heart of the case involves comparing these term sheets and determining the “best deal” for them and for their company. The “deal” ultimately cut will parse the economic rewards of success and implement control and governance provisions that are designed to reduce risk for the VC. The term sheet is a great place to see these complex tools and tradeoffs play out.
 
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Case Solution for Alta and SAIT: A Potential Private-Public Partnership

Complete Case details are given below :
Case Name :      Alta and SAIT: A Potential Private-Public Partnership
Authors :           Michael Roberts, Travis Guay
Source :             Ivey Publishing
Case ID :            W13497
Discipline :        General Management
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A proposed private-public partnership (P3) involves a Calgary-based private enterprise, Alta Injection Molding (Alta), the Southern Alberta Institute of Technology (SAIT) and the government of Canada. Alta has been chosen to collaborate with SAIT because it developed a unique way to generate revenue throughout its value chain. Alta’s strategy towards fostering innovation revolves around a seven-step approach to turnkey innovation. In this P3, Alta would have access to the equipment, while SAIT students would gain exposure to the plastic manufacturing processes and have the opportunity to be connected to company leaders or distribution channels through Alta’s large network. Considering the parties involved in this P3, significant differences exist in terms of mindsets, goals and concerns. The president of Alta is wondering whether to participate in the P3, and, if he does, what steps he should take to ensure his business remains viable while not impeding SAIT or the government’s goals.
 
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Case Solution for Creative Chips (Abridged)

Complete Case details are given below :
Case Name :      Creative Chips (Abridged)
Authors :           John F. Graham, Graham T. Roberts
Source :             Ivey Publishing
Case ID :            907B07
Discipline :        Accounting
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A brief exercise to reinforce elements of manufacturing accounting and depreciation.
 
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Case Solution for Comfort Class Transport: Does Customer Service Need an Overhaul?

Complete Case details are given below :
Case Name :      Comfort Class Transport: Does Customer Service Need an Overhaul?
Authors :           Michael J. Roberts, Paul E. Morrison
Source :             HBS Brief Cases
Case ID :            4374
Discipline :        Service Management
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company’s customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someone and about abandoned calls. On the other hand, customer satisfaction with the firm’s fleet vehicles and drivers is extremely high. The general manager worries that call center service quality will limit the company’s ability to expand operations into new markets. The company’s founder has asked the general manager to look into the problems and propose solutions. Students must analyze the capacity utilization and demand for the call center while also considering the costs of problems including abandoned calls.
 
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Case Solution for Martin Blair

Complete Case details are given below :
Case Name :      Martin Blair
Authors :           Howard H. Stevenson, Michael J. Roberts
Source :             HBS Brief Cases
Case ID :            914521
Discipline :        Entrepreneurship
Case Length :    15 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Martin Blair is a first-time entrepreneur who draws on his experience in the food service industry to develop two different restaurant concepts almost simultaneously. In relating his experiences, he reveals several important concerns of the thoughtful entrepreneur, ranging from securing financing to building out physical spaces. Both restaurants are successful, and Blair now wants to grow the business. In particular, he must decide whether to grow one or both of the concepts, and whether to use franchising as a growth strategy for either, or potentially both. He must consider the pros and cons of franchising, which apply differently to each of his restaurant brands.

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