Transport

Case Solution for Buses for Democracy: Improving Public Transport in South Africa

Complete Case details are given below :

Case Name : Buses for Democracy: Improving Public Transport in South Africa

Authors : Anthony Prangley, Gretchen Wilson

Source : Ivey Publishing

Case ID : W14604

Discipline : Organizational Behavior

Case Length : 13 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

With the 2010 FIFA World Cup fast approaching, Johannesburg, South Africa, needs a much-improved public transport system. A bus rapid transit (BRT) system is proposed and the key challenge involves getting buy-in from the minibus-taxi industry, which serves current commuters with 22,000 minibus-taxis, but which sometimes threatens violence to ensure there is little change in its way of operating. The leader of the main Johannesburg taxi association embarks on a process of personal growth to find the courage and capacity to lead the taxi industry away from resistance and into a business partnership with the city. He and his small team undertake a personally risky journey to implement BRT through the Rea Vaya project, thus changing the landscape of Johannesburg and bringing safe transport to hundreds of thousands of residents. But only days after the launch of the BRT system, two people in a BRT bus are shot by a gunman. With the 2010 FIFA World Cup less than a year away, is it worth commuters and Rea Vaya workers being shot and potentially killed? Could anything have been done differently to avoid this? Should the whole project be put on hold? If they stop one more time, it might never get off the ground again.

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Case Solution for Yamato Transport Co. Ltd.: TA-Q-BIN

Complete Case details are given below :

Case Name : Yamato Transport Co. Ltd.: TA-Q-BIN

Authors : H. Brian Hwarng, Motoka Mouri

Source : Ivey Publishing

Case ID : W13635

Discipline : Operations Management

Case Length : 18 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Since 1976, Yamato had enjoyed steady growth in the Japanese domestic parcel delivery market. Yamato had maintained its leading position in Japan through its highly acclaimed TA-Q-BIN service. However, with changing demographics and market conditions, the business landscape had been changing. Overdependence on the domestic delivery business limited the overall growth of Yamato. Furthermore, the growth of the TA-Q-BIN business in Japan was limited by the stagnant growth of Japan’s economy. Makoto Kigawa, president and then chairman of Yamato Transport, had been relentlessly pursuing business restructuring as well as promoting productivity improvements. His goal was to increase the share of the delivery business related to overseas markets from four to twenty per cent of total revenue by the time of Yamato’s centennial celebrations in 2019. How could he successfully implement the TA-Q-BIN service system in overseas markets such as Taiwan, Singapore, Shanghai, Hong Kong and Malaysia?

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Case Solution for Corporate Restructuring of Gujarat State Road Transport Corporation

Complete Case details are given below :

Case Name : Corporate Restructuring of Gujarat State Road Transport Corporation

Authors : Shubhabrata Basu

Source : Ivey Publishing

Case ID : W11642

Discipline : General Management

Case Length : 17 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case describes the restructuring initiatives undertaken at Gujarat State Road Transport Corporation (GSRTC) and the impediments faced by the managing director. As a consequence of partial sectorial deregulation, GSRTC faced mounting losses due to the activities of stage carriage as well as contract carriage operators from the private sector. The financial health of the corporation was further compromised by the state’s taxation policies and restrictions on acquisition of manpower and capital items. The corporation faced a situation where it had a fleet of over-aged, fuel inefficient buses prone to breakdowns, coupled with depleting relevant resources, such as bus drivers. To break out of the vicious downward cycle, the managing director initiated a series of steps aimed at revitalizing the corporation. His initiatives to obtain an operating profit and, then, a net profit were interpreted differently by the trade unions. They took a belligerent stand for wage revision and threatened service disruption. The disruption of an essential service guaranteed by the state eventually led to intervention by the state’s chief minister in favour of wage revision. The additional wage burden made the projections for a possible turnaround go awry. Given the added constraints and a stretched resource position, how would the managing director re-initiate change and restructure the organization?

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Case Solution for Yamato Transport: Replicating Japanese Success in Singapore

Complete Case details are given below :

Case Name : Yamato Transport: Replicating Japanese Success in Singapore

Authors : Abhishek Aggarwal, Rohit Kadam, Lawrence Loh

Source : Ivey Publishing

Case ID : W12569

Discipline : General Management

Case Length : 18 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Yamato Transport, Japan’s leading parcel delivery company, experienced internationalization and geographical diversification issues. When it launched its operations in Singapore in 2010 with a view to further branching out into Southeast Asia, the company faced challenges owing to different cultural and social landscapes, difficulties penetrating a small and saturated market, and problems hiring manpower aligned with the company’s business model. The key success factors for Yamato Transport in Japan and their applicability in Singapore are analyzed. What will it take for Yamato Transport to succeed in Singapore when pitted against the mighty SingPost?

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Case Solution for Eastern Talon Transport

Complete Case details are given below :

Case Name : Eastern Talon Transport

Authors : Elizabeth M.A. Grasby, Andrew T. Sarta

Source : Ivey Publishing

Case ID : 905B10

Discipline : Accounting

Case Length : 07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The assistant vice-president of strategic development for a trucking company, must investigate the feasibility of moving dispatchers within the long-haul operations department in Quebec, to the head office building in Mississauga, Ontario. Students are given practice using differential analysis as an analytical tool, and are exposed to a work environment involving unions and labor issues within a unionized workforce.

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Case Solution for Comfort Class Transport: Does Customer Service Need an Overhaul?

Complete Case details are given below :

Case Name : Comfort Class Transport: Does Customer Service Need an Overhaul?

Authors : Michael J. Roberts, Paul E. Morrison

Source : HBS Brief Cases

Case ID : 4374

Discipline : Service Management

Case Length : 11 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company’s customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someone and about abandoned calls. On the other hand, customer satisfaction with the firm’s fleet vehicles and drivers is extremely high. The general manager worries that call center service quality will limit the company’s ability to expand operations into new markets. The company’s founder has asked the general manager to look into the problems and propose solutions. Students must analyze the capacity utilization and demand for the call center while also considering the costs of problems including abandoned calls.

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Case Solution for Succession at Buchanan Transport

Complete Case details are given below :

Case Name : Succession at Buchanan Transport

Authors : Mary Barrett, Ken Moores, AM

Source : North American Case Research Association (NACRA)

Case ID : NA0251

Discipline : General Management

Case Length : 20 pages

Solution sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The case relates the history of an Australian family transport firm from its foundation, through its expansion and diversification into agriculture and tourism, to a business and succession crisis nearly 90 years later. Rita Buchanan, youngest daughter of Noel Buchanan, the third generation owner, gave her father an ultimatum about the transfer of firm ownership. Noel’s response, that he would sell the firm provided Rita remained the majority shareholder, brings interlinked family and business problems into focus: the owner’s failure to plan for succession following a dispute seven years earlier with his son, who then left the firm; the discontent of his three daughters about how this lack of succession planning affects their futures; the owner’s estrangement from his wife, Cherie, over the owner’s ongoing extramarital relationship; Cherie’s resentment of Rita’s strategic role in the firm; and the firm’s falling profitability, especially after a cyclone [hurricane] destroyed its farm and left many trucks idle. The case requires a decision about whether the youngest daughter should accept her father’s offer, and what actions are needed to safeguard the interests of the other stakeholders and ensure the future of the firm.

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