Organizational Behavior

Case Solution for House, Hearth and Home: Managing Leadership Change

Complete Case details are given below :

Case Name : House, Hearth and Home: Managing Leadership Change

Authors : Karen MacMillan, Meredith Woodwark

Source : Ivey Publishing

Case ID : W12313

Discipline : Organizational Behavior

Case Length : 04 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The owner and general manager of a large retail establishment faced a dilemma about whether his long-time yard manager was still the right person for the job. The business increasingly depended on providing superior customer service in order to compete in the market. Recently, the owner had placed a personal friend in the operation as an assistant to the yard manager. This new addition had shown a real talent for developing employees and driving performance improvements. As a result, customer service feedback had drastically improved. The owner realized that the assistant had become the real leader of the yard. He wondered how to keep the momentum of the changes going while still showing due respect to a loyal employee.

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Case Solution for Growth in a Nonprofit Context

Complete Case details are given below :

Case Name : Growth in a Nonprofit Context

Authors : Jamie Ladge, Cynthia A. Ingols, Jeanne M. McNett

Source : Ivey Publishing

Case ID : W12349

Discipline : Organizational Behavior

Case Length : 16 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case looks closely at the management of a branch of the YMCA in Boston during periods of growth and contraction and at the development of Wendy Zinn’s career, all in the context of the YMCA’s organizational culture. The roles of strategy, decision-making, leadership and organizational culture are described as critical both to the organization’s development and to the career development the organization affords. Social capital and networking skills are also critical success factors in the YMCA’s growth.

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Case Solution for ReedTrek Manufacturing (A)

Complete Case details are given below :

Case Name : ReedTrek Manufacturing (A)

Authors : Jane M. Howell, Ken Mark

Source : Ivey Publishing

Case ID : W12654

Discipline : Organizational Behavior

Case Length : 07 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The newly-promoted international operations director for ReedTrek Manufacturing, is trying to diagnose the issues at his company’s under-performing China plant. While the operations director originally believed the loss-making operations suffered from technical issues, his visit to the plant suggests to him that there are leadership and management issues.

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Case Solution for Project HUGO at LHSC: Leading Urgent Change in Healthcare

Complete Case details are given below :

Case Name : Project HUGO at LHSC: Leading Urgent Change in Healthcare

Authors : Cara Maurer

Source : Ivey Publishing

Case ID : W11379

Discipline : Organizational Behavior

Case Length : 15 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

This case describes in rich detail the change challenge the director of pharmacy services at London Health Sciences Centre (LHSC) faces in September 2011. She is responsible for implementing project HUGO, an acronym for Health Care UnderGoing Optimization. HUGO is a computerized system that requires a switch from paper and pencil to fully electronic patient records. This project is the most complex and comprehensive one that London area hospitals have ever undergone: the project includes a total of 11 healthcare organizations in London and surrounding region, with expected project costs in excess of $25 million. Implementing HUGO has the potential to save lives in the hospital, where critical errors are often linked to manual processes that involve multiple steps and people. Despite the strong reasons for implementing this project, the director expects significant resistance from nurses, doctors and staff who are used to their way of operating. It is clear that this change challenge involves not just the adoption of new technology but a significant cultural change.

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Case Solution for Roaring Dragon Hotel: A Second Attempt at Modernization

Complete Case details are given below :

Case Name : Roaring Dragon Hotel: A Second Attempt at Modernization

Authors : Stephen Grainger

Source : Ivey Publishing

Case ID : W12392

Discipline : Organizational Behavior

Case Length : 06 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The Roaring Dragon Hotel (RDH), a Chinese state-owned enterprise (SOE), was under pressure to become a profit generating 5-star hotel due to the continued development of the Chinese market economy. As for many SOEs, the RDH was overstaffed, filled with archaic work practices, internal cliques, unsystematic production systems and a dysfunctional motivation system unrelated to performance. During modernization, a number of human resource management problems became increasingly evident; solving these problems had become a priority. In 2000, the RDH’s provincial government and stakeholders made their first attempt at modernizing the hotel by hiring a globally renowned company to undertake the upgrade. The disastrous outcome caused the provincial government and stakeholders to lose heart, momentum and motivation until six years later. A new joint venture owner and the RDH board recovered enough confidence to attempt modernization for a second time. They contracted Premium Hotel Services (PHS) to undertake the second attempt at improving operations. The PHS found the quality of older employees, increasing turnover of new staff and policies emerging from the continuing evolution of the Chinese economy were now presenting problems never confronted before at the RDH. How could the stakeholders solve these problems and have the RDH emerge as an internationally recognized five star, commercially viable hotel?

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Case Solution for Zhu Dandan (A): Promotions

Complete Case details are given below :

Case Name : Zhu Dandan (A): Promotions

Authors : Shaozhuang Ma, Virginia Trigo

Source : Ivey Publishing

Case ID : W13062

Discipline : Organizational Behavior

Case Length : 14 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The generation born in China in the 1980s has become an important force in the country’s labour market. Members of this generation were the first to grow up in a market economy with daily access to the Internet, and are considered to have different work values than past generations. Also, most were born and raised in single-child families and generally demonstrate more individualistic behaviours and less willingness to follow the norms of previous generations. This case describes the promotion story of Zhu Dandan, a member of the 1980s generation, and illustrates the different work values, behaviours and management style of her generation, as well as the challenges of managing it.

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Case Solution for Carmichael Outreach: A New Leader Takes Charge

Complete Case details are given below :

Case Name : Carmichael Outreach: A New Leader Takes Charge

Authors : W. Glenn Rowe, Sean Tucker

Source : Ivey Publishing

Case ID : W13209

Discipline : Organizational Behavior

Case Length : 13 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

The new executive director is reflecting on her first two months at Carmichael Outreach, a non-profit organization that helps homeless people and others in need in Regina, Saskatchewan. She has already identified several risks to staff and client safety but must also address longer-term issues. Many believe the organization should do more to address the city’s chronic shortage of safe and affordable housing. Although clients, volunteers, staff and the board of directors expect her to develop and express her longer-term vision for Carmichael Outreach, she also needs to manage the day-to-day operations, which include ensuring the safety of clients and staff.

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Case Solution for Operation Greenwash Gold : Rio Tinto and the Tainted Medals

Complete Case details are given below :

Case Name : Operation Greenwash Gold : Rio Tinto and the Tainted Medals

Authors : Jana Seijts, Benjamin Bigio

Source : Ivey Publishing

Case ID : W13217

Discipline : Organizational Behavior

Case Length : 21 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Rio Tinto, a major multinational mining company, signed a contract with the London Organizing Committee of the Olympic Games and the International Olympic Committee to supply all the gold, silver and copper for medals to be awarded at the London 2012 Olympic Games. Just three months before the opening ceremonies, a coalition of non-governmental organizations, titled Operation Greenwash Gold, combined with labour unions in Canada, Australia and around the world representing millions of workers to protest Rio Tinto’s alleged environmental, human rights and labour relations abuses. A number of damaging social media campaigns aimed to get the Olympic committees to cancel Rio Tinto’s contract were supplemented by street protests in front of the company’s headquarters during its annual general meeting. Rio Tinto’s chief executive officer must decide on a communications strategy in order to respond to its already tarnished reputation.

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Case Solution for Patricia Coulter’s Dilemma (A)

Complete Case details are given below :

Case Name : Patricia Coulter’s Dilemma (A)

Authors : John S. Haywood-Farmer, Samantha Winkler

Source : Ivey Publishing

Case ID : W13222

Discipline : Organizational Behavior

Case Length : 08 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

A graduating fourth-year HBA student faces an ethical dilemma as she struggles to decide which one of two job offers to accept. The situation is complicated by the fact that she has received an exploding offer from one firm and she must respond to it on the same day as she participates in a final-round interview with the other firm. The stakeholders in this case include the student, the two firms, the university and its career-management program, and the other graduating students in the HBA program.

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Case Solution for Fassler Gourmet Singapore: Innovation from a Crisis

Complete Case details are given below :

Case Name : Fassler Gourmet Singapore: Innovation from a Crisis

Authors : Stephen Grainger

Source : Ivey Publishing

Case ID : W13256

Discipline : Organizational Behavior

Case Length : 10 pages

Solution Sample availability : YES

Plagiarism : NO (100% Original work)

Description for case is given below :

Martin Fassler’s dynamic entrepreneurial and innovative skills were evident when he saw an opportunity in the smoked marlin market and started his now-successful company, Fassler Gourmet (FG). After coping with the initial challenges that every new entrepreneur faces, he found success in supplying airlines flying out of Singapore, Bangkok and Seoul with original seafood dishes. Airline travel – and FG’s revenues – were decimated by the Asian Financial Crisis in 1998, the SARS epidemic in 2003 and the global economic downturn in 2008. During these hard times, Fassler excelled in innovation and diversification and developed five distinct and growing markets for exotic seafood. Rather than fire employees during these crises, Fassler instead reduced their work hours and thus cultivated an extremely loyal workforce. FG now works with many wholesalers, exporters, re-sellers, hotels, airline caterers, restaurants, cafes and sandwich shops and has factory outlet and home-delivery customers. Martin Fassler, now in his fifties, has reached a critical moment in his business career. Should he continue to lead, innovate and diversify further or should he begin to reduce his involvement? Selling a share to a new partner, handing responsibilities to his younger managers or divesting himself of this successful company altogether are all options, but risk alienating his loyal workforce.

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