Solution

Case Solution for Governance and Talent Management in a Professional Services Firm
Complete Case details are given below :
Case Name :      Governance and Talent Management in a Professional Services Firm
Authors :           Yuliya V. Ivanova, Joan Winn
Source :             North American Case Research Association (NACRA)
Case ID :            NA0078
Discipline :        Human Resource Management
Case Length :    14 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Academy for Professional Development (APD) was launched in 1993, shortly after Perestroika and the turbulent time of Soviet disintegration. With the support of the Soros Foundation and a local Ministry of Privatization, APD became the most prestigious professional business education and consulting firm in the country. Assembling and training a “team of talents” is always difficult, more so in this case because of the nature of local business practices, the proliferation of professional service firms competing for business and state-director clientele, and the lure of opportunities in more stable environments. As APD gained experience in business education and consulting, different directors implemented new programs and brought different styles of management. As the organization experiences turnover of its professional staff, its founder and Chairman of the Board is concerned about the role he should take as the organization matures.

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Case Solution for Cooperation for Advancement Rehabilitation and Education (CARE): Leadership in Social Sector Organizations
Complete Case details are given below :
Case Name :      Cooperation for Advancement Rehabilitation and Education (CARE): Leadership in Social Sector Organizations
Authors :           Arif Butt, Humaira Butt, Shezeen Hemani
Source :             North American Case Research Association (NACRA)
Case ID :            NA0092
Discipline :        Human Resource Management
Case Length :    22 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case documents the history and development of philanthropic work in providing quality education by CARE (Cooperation for Advancement Rehabilitation and Education) under the leadership of its chairperson, Seema Aziz. Seema started CARE in 1988 as a small voluntary effort to help the flood victims of the Sheikhupura town, Lahore (Pakistan) and later directed the organization’s focus towards providing quality education to underprivileged children. After over a decade of efforts which led to the establishment of 6 CARE owned schools and adoption of 20 schools from the Government of Punjab, Seema was faced with an important decision which would shape the future of CARE. In September 2002, the government of Punjab offered CARE to adopt another 140 government schools. The offer had left Seema at a crossroads as accepting the offer would achieve CARE’s mission by accelerating the process of spreading education. However, it would invite challenges associated with managing a rapidly growing organization, providing for additional funds and other organizational resources, and establishing a professional and well motivated Human Resource base to support the expansion decision which would have to be taken within a few months. On the other hand, refusing the government’s offer would enable Seema to take CARE through a gradual process of growth ensuring control over policymaking and implementation, minimizing risks related to financial sustainability, building organizational and human resource capacities and above all preparing leadership capabilities necessary for a growing organization. For Seema it was indeed a tough decision. She felt that as she contemplated the offer to prepare CARE to take up the challenge, thousands of children lost hope for basic education and an opportunity to live like the privileged part of the society. While Seema’s heart was truly tempted to take up the government’s offer, her mind was well aware that she must choose her options wisely.

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Case Solution for Improving Customer Service in Sunpharma Pharmacies
Complete Case details are given below :
Case Name :      Improving Customer Service in Sunpharma Pharmacies
Authors :           Katarina Lackova, Michaela Polakova, Joan Winn
Source :             North American Case Research Association (NACRA)
Case ID :            NA0207
Discipline :        Human Resource Management
Case Length :    20 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Sunpharma Group, a chain of pharmacies in Slovakia, had recently come under new ownership, and the new CEO recognized the need for better customer service in order for the company’s expansion strategy to be successful. The company had, as its stated strategic goal, “to be a long time favorite and most in-demand pharmacy renowned for world class professionals, comprehensive services, and individual approach.” Typical pharmacy training only addressed physiological and pharmacological concerns, so it was up to the company to address customer service needs for its pharmacists and technicians. Results from a “mystery shopper” project, which investigated the quality of services in pharmacies in standard situations, highlighted the lack of interpersonal skills among pharmacy staff. This case describes the first steps undertaken by the Human Resources department to analyze work behaviors and identify training needs. The student is asked to design a training program for the company that the HR manager can present to the CEO.

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Case Solution for Daktronics (C): Downsizing a Billion Dollar Dream
Complete Case details are given below :
Case Name :      Daktronics (C): Downsizing a Billion Dollar Dream
Authors :           Marlene M Reed, Charles M Carson, Carol J Cumber
Source :             North American Case Research Association (NACRA)
Case ID :            NA0236
Discipline :        Human Resource Management
Case Length :    20 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case focuses on the necessity of developing a human resource strategy for downsizing Daktronics, Inc., a company that was founded in 1968 in Brookings, South Dakota as a small producer of scoreboards for collegiate wrestling matches. By 2009, the company was generating a half billion dollars in revenue annually by producing electronic scoreboards, programmable display systems, and large screen video displays using light emitting diode (LED) technology. The dream of the founder was to grow the company to a billion dollars in revenue. However, by the spring of 2010 the recession that the United States had been suffering since 2008 had now produced negative earnings for Daktronics. Carla Gatzke, VP of Human Resources, realized that she needed a strategy to further reduce personnel costs during the duration of the recession, yet respect company culture and its relationship with communities. The plan would also need to position the company strategically for continued growth.

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Case Solution for Maria Gonzalez
Complete Case details are given below :
Case Name :      Maria Gonzalez
Authors :           Karen E. Boroff
Source :             North American Case Research Association (NACRA)
Case ID :            NA0276
Discipline :        Human Resource Management
Case Length :    14 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Maria Gonzalez, a unionized employee of Global Communications, was arrested in an off-duty incident involving drugs, guns, and possible pornography. The news account published the names of those arrested, including Maria, but listed her name as Yvonne Gonzalez. Maria, as she was known in the office, was a customer service representative (CSR) at Global. She had access to private information about Global’s customers and was the point of contact for them. Gonzalez reported out sick following the arrest and her immediate boss, unaware of the drug bust and Gonzalez’s associated arrest, simply thought this was a typical sick-day call-out. Subsequently and quite by accident, Gonzalez’s managers learned that her absences were directly related to events at the drug bust. In turn, when she wanted to report back to work, the managers became concerned about what the appropriate course of action should be regarding Gonzalez’s behavior. They were troubled by the potential customer and employee impact, as well as negative publicity that could tarnish Global’s overall reputation.

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Case Solution for Reflexite Corporation: An Employee-Owned Company
Complete Case details are given below :
Case Name :      Reflexite Corporation: An Employee-Owned Company
Authors :           David W. Rosenthal
Source :             North American Case Research Association (NACRA)
Case ID :            NA0056
Discipline :        General Management
Case Length :    19 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Reflexite Corporation made plastic films and other products engineered to focus reflected light. The company had recently shifted their strategy to include new applications in broader markets. In March, 2007, the organization structure and compensation systems that had successfully guided the company to this time were under fire. Michael Foley, Chief Executive Officer of the Reflexite Corporation had to decide whether to proceed with a change in company’s employee stock ownership plan. The management and employees had held two rounds of “town meetings” to discuss changes in the allocation formula that determined how much stock employees would receive. Their recommendation was to change to allocate stock based on corporate-wide performance. Previously, the company based allocations on business-unit performance, causing wide variance in the amount of stock employees received. While the non-binding “town meeting” vote favored the change by a wide margin, the Chairman of the Board of Directors was adamant in his opposition. Foley, still in his first year as CEO wondered; the employees had spoken, but when the man who had built the company strongly objected, shouldn’t one listen?

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Case Solution for Governance in Times of Crisis
Complete Case details are given below :
Case Name :      Governance in Times of Crisis
Authors :           Katherine E Breward, Michael C Breward
Source :             North American Case Research Association (NACRA)
Case ID :            NA0080
Discipline :        General Management
Case Length :    28 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A newly minted MBA joins a volunteer non-profit board. Shortly after joining the board the organization experiences significant cash flow challenges. In the process of resolving this problem, much deeper issues are exposed, including long-time neglect of fiduciary responsibilities by prior and current board members, lack of basic financial and human resource controls, problems with reputation and image in the community, alienation of funders, and an executive director (ED) who tries her best to hide her performance issues from the board. The board must decide if they can continue operations and reorganize to address these weaknesses or if the agency should be closed.

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Case Solution for Controls in the NICU
Complete Case details are given below :
Case Name :      Controls in the NICU
Authors :           Janis L. Gogan, Scott R Boss, Balaji Sankaranaryanan, James L Linderman
Source :             North American Case Research Association (NACRA)
Case ID :            NA0168
Discipline :        General Management
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case examines medication administration processes and technologies on a neonatal intensive care unit (NICU). Taking the point of view of a hospital’s VP of Administration, the case also gives students an opportunity to consider the perspectives of the CIO and Medical Director. It describes tragedies in which infants died after being inadvertently overdosed with blood thinners (poor information quality and poor process quality were implicated in these tragedies), and briefly introduces students to several U.S. national initiatives that aim to improve clinical processes and outcomes.

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Case Solution for River Bend Trading: Navigating Rough Waters
Complete Case details are given below :
Case Name :      River Bend Trading: Navigating Rough Waters
Authors :           Tom D. Hinthorne, Patricia A. Holman
Source :             North American Case Research Association (NACRA)
Case ID :            NA0182
Discipline :        General Management
Case Length :    15 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The case challenges students to develop a turnaround strategy for a small-town retail business following the loss of a major supplier. The students must develop a retrenchment strategy (i.e., cost and asset reductions) and a recovery strategy to rebuild the core business and develop the adjacent possibilities (i.e., adjacencies). It was February 2009 in Columbus, Montana, population 2,000. Lois Frerck (frair ic) owned River Bend Trading (RBT), an apparel and gift shop located next to the Montana Silversmiths Outlet (Silversmiths). Silversmiths manufactured silver jewelry, rodeo trophy belt buckles, and other western products in Columbus. RBT was a Silversmiths’ dealer, and 50 percent of its sales came from Silversmith’s products. In 2006, RBT’s sales peaked at $485,951, and Silversmiths decided to sell directly to its customers over the internet. In January 2007, it revoked RBT’s dealer status. Devastated, Lois and Mary analyzed their options, but they were unable to offset the loss of Silversmiths’ products with new products. With the onset of the recession in 2007, RBT’s sales plummeted. In November 2008, Mary told Lois, “The business is dying. I can’t handle it. I’m out of here! I’ll take my half of the debt,” and she left. As the recession took its toll on local businesses and the tourist trade, RBT’s 2008 sales fell to $220,023. In February 2009 Lois asked her sister Amy, “What should I do?”

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Case Solution for The Barnaba Institute: Fighting Human Trafficking and Building a Presence
Complete Case details are given below :
Case Name :      The Barnaba Institute: Fighting Human Trafficking and Building a Presence
Authors :           Marie Rock, John A. Seeger
Source :             North American Case Research Association (NACRA)
Case ID :            NA0127
Discipline :        General Management
Case Length :    18 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Frank Barnaba has rescued people from human trafficking situations for decades and received an award from President Reagan for his work. Now retired, he has started the Barnaba Institute to continue his humanitarian mission. As its president, Frank is involved in providing direct services to victims of sex trafficking, often in dangerous urban environments in the Northeast. The Barnaba Institute not only provides necessities, such as clothing, to victims, but also education and training about the scope and dangers of human trafficking to other organizations and the general public. Contacts with many organizations, such as Covenant House, the largest nonprofit child services agency in the U.S., have provided a forum for Frank’s outreach and rescue techniques. Barnaba Institute’s executive director, however, is concerned not only with accomplishing the organization’s mission, but with finding adequate resources. Having used up the “seed” funding during its first three years, the executive director must now review its choices for continuing into the future.

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