Operations Management

Case Solution for ING Direct Canada

Complete Case details are given below :
Case Name :      ING Direct Canada
Authors :           Michiel R. Leenders, Robert Klassen, Natasha Ebanks
Source :             Ivey Publishing
Case ID :            902D11
Discipline :        Operations Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
ING Direct Canada is a retail banking operation and a subsidiary of one of the top global providers of integrated financial services, ING Group of the Netherlands. ING Direct Canada needs to meet the operational demands of a growing client base, while maintaining its current staffing levels, physical space, and commitment to same-day account processing. The senior vice-president of operations must implement procedures to cope with the immediate challenges of the company’s growth, as well as develop a long-term strategy. Options to consider include new technology, increased efficiencies, or relaxing the same-day processing requirements.
 
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Case Solution for Holt Renfrew

Complete Case details are given below :
Case Name :      Holt Renfrew
Authors :           P. Fraser Johnson, Amrou Awaysheh
Source :             Ivey Publishing
Case ID :            902D18
Discipline :        Operations Management
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The new director of logistics at Holt Renfrew, a high-end retailer of men’s and women’s fashions, has been asked to prepare a detailed plan for dealing with the company’s $40 million warehoused inventory and its chronic stock-out problems. Given the opportunity to prove how logistics can benefit the company’s profit margin, the director prepares a three-fold strategy: improve the physical layout and process flow in the distribution center, upgrade the distribution systems and business processes, and re-allocate human resources. His challenge is augmented by the need to receive merchandise from international suppliers and distribute it quickly to compete in the fast-paced fashion industry.
 
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Case Solution for Unifine Richardson

Complete Case details are given below :
Case Name :      Unifine Richardson
Authors :           Carol Prahinski
Source :             Ivey Publishing
Case ID :            902D20
Discipline :        Operations Management
Case Length :    05 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Unifine Richardson is a food manufacturer with 110 employees. The company’s sole supplier of honey announced that effective immediately it was no longer able to supply Chinese honey. The Canadian Food Inspection Agency had rejected the importation of Chinese honey due to recently found traces of an antibiotic chemical. China had provided 20% of the world’s honey supply. Faced with escalating prices, issues with customer preferences, and possible product recalls, the purchasing manager must determine the company’s next step. Considerations include international sourcing, supply disruptions, supply chain management, and quality issues.
 
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Case Solution for Thicketwood Ltd.

Complete Case details are given below :
Case Name :      Thicketwood Ltd.
Authors :           Elizabeth M.A. Grasby, Paula Puddy
Source :             Ivey Publishing
Case ID :            903D09
Discipline :        Operations Management
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The operations manager of a custom kitchen cabinet manufacturer wants to improve the efficiency and cost-effectiveness of the company’s production line. He plans to purchase a computer numeric controlled router, but must decide whether to purchase a new or a used machine. He must also decide on changes to the cabinet manufacturing line to ensure that the plant’s capacity will meet forecasted demand in the upcoming year.
 
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Case Solution for Atlanta Symphony Orchestra

Complete Case details are given below :
Case Name :      Atlanta Symphony Orchestra
Authors :           Larry Menor, Jorge Colazo
Source :             Ivey Publishing
Case ID :            903D10
Discipline :        Operations Management
Case Length :    22 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Atlanta Symphony Orchestra, conducted by its newly appointed music director, performed a rarely heard composition. The musical performance was, by all accounts, superb. Although most in the audience cheered the performance, a few stormed out of the concert hall. These audience members were largely reacting to the high-tech mixed media show designed by a well-known artist that accompanied the performance. This performance was one of the Atlanta Symphony Orchestra’s recent occasional and innovative breaks from concert tradition. The vice-president and general manager of the Atlanta Symphony Orchestra recognized that opportunities to facilitate growth existed onstage and offstage for broadening and enriching the orchestra’s services and the concert experiences of its audience.
 
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Case Solution for Loctite Corp.

Complete Case details are given below :
Case Name :      Loctite Corp.
Authors :           Edward D. Arnheiter, John J. Cocco
Source :             Ivey Publishing
Case ID :            902D19
Discipline :        Operations Management
Case Length :    39 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Loctite Corp., a large industrial adhesives company, has implemented the five principles of lean management on its customer service operation. A recent merger of the customer engineering service operation with the dispensing equipment operation has the vice-president of technical service and application engineering looking at applying the lean principles on the equipment operations. The company initially considered equipment a secondary product line, needed only to augment its service offering in support of the core product–industrial adhesives. In addition, most of Loctite’s equipment manufacturing activities were outsourced, so suppliers played a key role in lean transformation. The vice-president must prepare a plan to implement the principles of lean management while meeting the goals set out by the president of the company.
 
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Case Solution for Palliser Furniture Ltd.: The China Question

Complete Case details are given below :
Case Name :      Palliser Furniture Ltd.: The China Question
Authors :           Paul W. Beamish, Jing’An Tang
Source :             Ivey Publishing
Case ID :            904M05
Discipline :        Operations Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Palliser is Canada’s second largest furniture company. The company has production facilities in Canada, Mexico, and Indonesia and experimented with cutting and sewing leather in China. The company is looking at further expanding the relationship with China. Ever since Palliser set up a plant in Mexico, the company faced increasing competitive pressure from Asia, especially China. The president of Palliser must decide what form this relationship should follow: an investment, either wholly or partly owned, or through subcontracting?
 
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Case Solution for Google Inc.: Launching Gmail

Complete Case details are given below :
Case Name :      Google Inc.: Launching Gmail
Authors :           Darren Meister, Ken Mark
Source :             Ivey Publishing
Case ID :            904E19
Discipline :        Operations Management
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Google, a very popular Internet search engine firm, has just announced the launch of Gmail, a free, Web-based e-mail service that allows users up to one gigabyte of storage capacity, more than 100 times that offered by other free services from competitors. In return for free e-mail, Gmail would scan its users’ e-mail with the goal of delivering targeted ads. Immediately, privacy groups denounced Google’s plans.
 
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Case Solution for Daikin Industries

Complete Case details are given below :
Case Name :      Daikin Industries
Authors :           Chris J. Piper, Tetsu Imigi
Source :             Ivey Publishing
Case ID :            904D18
Discipline :        Operations Management
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The president of Daikin Industries Residential Air Conditioning Shiga Factory confronted the prospect of an unseasonably cold summer at a time when the Shiga Factory had large quantities of its products in inventory in anticipation of strong summer sales. The president was concerned not only about pending losses in the current year, but also about the factory’s long-term survival. Unprofitability was unacceptable and Daikin was caught in a stagnant market in which it was increasingly difficult to build share by product differentiation. The Shiga Factory had been forced to use large inventories to cope with uncertain demand and a long and unwieldy supply chain. The president must decide whether to reduce the number of models, build a lower cost factory outside Japan, or exit the business. He must also determine whether there are any other options.
 
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Case Solution for Progistix-Solutions Inc.–The Critical Parts Network

Complete Case details are given below :
Case Name :      Progistix-Solutions Inc.–The Critical Parts Network
Authors :           P. Fraser Johnson, Alison Woodcock
Source :             Ivey Publishing
Case ID :            905D02
Discipline :        Operations Management
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The president and chief executive officer of Progistix-Solutions Inc. has asked an analyst to prepare an annual review of the Xerox Critical Parts Network for presentation to management in two weeks. The president expected the analyst to review the performance of the network and establish an improvement plan for the coming year, supported by specific goals and objectives. Although Xerox and Progistix were satisfied with their relationship, after five years, both parties were interested in exploring ways to improve the network, especially because competitors had adopted similar approaches. In preparation for the meeting, the analyst wanted to explore opportunities in three specific areas: First, identify opportunities to improve depot operations. Second, determine how and where Progistix could work together with Xerox on such an initiative making additional improvements in the area of inventory management. Third, improve systemwide inventory turn performance by re-examining the cut-off point for filling the technicians’ trunks with inventory.
 
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