Case

Case Solution for Dilemma at Devil’s Den
Complete Case details are given below :
Case Name :      Dilemma at Devil’s Den
Authors :           Kim Johnson, Allan Cohen
Source:              Babson College
Case ID:             BAB081
Discipline :        Social Enterprise
Case Length :    03 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case deals primarily with ethics and the individual’s personal system and the way it affects his or her perceptions and actions. It also looks at rewards and punishments and their influence on behavior. Susan is a student employee at a campus snack bar who is caught between a wish to do what she thinks is right–take steps to stop food being taken off the premises that hasn’t been paid for–and fear of negative consequences if she takes such action. She would also like to see students work harder, finish what is assigned to them on the night shift, and be punished for stealing from the cash register. Almost all students have faced peer pressure to do things that violate their value systems. The case helps students to understand why they feel so much ambivalence, sometimes going along and sometimes setting limits. Some issues are ethical; others involve criminal behavior. Issues include sexual permissiveness and experimentation, drug use and dealing, cheating, trespassing, and stealing. The case also raises questions of a company’s ethics and responsibility for creating, or allowing, a climate that tolerates at best, and encourages at worst, illegal, criminal, or unethical behavior.

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Case Solution for Premier (B)
Complete Case details are given below :
Case Name :      Premier, Inc. (B)
Authors :           Anne T. Lawrence
Source:              Babson College
Case ID:             BAB118
Discipline :        Social Enterprise
Case Length :    03 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Supplements the (A) case.

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Case Solution for Premier, Inc. (A )
Complete Case details are given below :
Case Name :      Premier, Inc. (A )
Authors :           Anne T. Lawrence
Source:              Babson College
Case ID:             BAB117
Discipline :        Social Enterprise
Case Length :    17 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Was Premier, Inc., a hospital group purchasing organization (GPO), guilty of ethical conflicts of interest? Premier was a GPO for more than 200 affiliated not-for-profit hospitals and health care systems in the United States. A series of investigative articles in The New York Times, beginning in March 2002, charged Premier with multiple conflicts of interest. Among its allegations, the newspaper argued that seller-paid fees; investments by Premier and its executives in vendors; and investments by vendors in Premier-sponsored equity funds, research institutes, and conferences all biased the selection process for medical products and services. As a result, Premier did not always choose items of the best quality or value for its affiliated hospitals. Moreover, The Times charged, new products–particularly those developed by small firms–were effectively locked out, suppressing medical innovation and hurting patient care. Richard A. Norling, CEO, and other top executives of Premier faced the difficult task of formulating an effective response to the charges raised by The New York Times. Received the Emerson Center Award for the Outstanding Case in Business Ethics for 2004.

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Case Solution for EnerNOC: Turning Energy Savings into Sales
Complete Case details are given below :
Case Name :      EnerNOC: Turning Energy Savings into Sales
Authors :           Mark Rice, Mark T. Donohue, Michael Lelyveld
Source:              Babson College
Case ID:             BAB152
Discipline :        Social Enterprise
Case Length :    17 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
EnerNOC – a clean energy company — sells energy-monitoring, management and efficiency services to utility customers, who agree to reduce consumption during peak-period emergencies in exchange for payments throughout the year. Utilities sign long term contracts with EnerNOC for delivery of “negawatts”, i.e. the reduced consumption of electricity during peak periods, as a way to avoid adding power generating capacity. EnerNOC is undergoing explosive growth and must manage the build out of its energy management system, as well as the growth and evolution of its sales force. This case can be used in a variety of courses. In an entrepreneurship course, it can be the basis for a discussion of entrepreneurial opportunities in the clean energy sector, as well as the challenges of managing rapid growth. In a marketing class, it can be used to discuss the concept of adjacent markets. It can be used to stimulate a discussion of a broad range of issues in a sales management class: rewards systems; identification of sales skills in potential employees; entry into a new market; sales training; and so forth. It can be used in MBA level courses and in upper level undergraduate courses.

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Case Solution for Orange Cameroon, A Global Telecommunications Company in Africa
Complete Case details are given below :
Case Name :      Orange Cameroon, A Global Telecommunications Company in Africa
Authors :           Miguel Rivera-Santos, Carlos Rufin
Source:              Babson College
Case ID:             BAB136
Discipline :        Social Enterprise
Case Length :    19 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case series is designed to illustrate the specificities of competition in poor and developing economies and, more specifically, competition at the Base of the Pyramid. It is composed of four documents: two company cases, a country note, and an industry note. The company cases describe the competitive dynamics between two international telecom companies, Orange and MTN, in the Cameroonian telecom market. Each company case begins with a brief history of the company, followed by a description of the company’s global strategy and of its entry into Cameroon. It goes on to describe the competitive dynamics in Cameroon from the company’s perspective, and, particularly, the moves and counter-moves undertaken by each competitor to gain market share. Finally, the case describes the company’s Corporate Social Responsibility initiatives, globally and in Cameroon. The case series also includes two background notes. The first note describes the evolution and the basic technical characteristics of the cell phone industry. The second note provides an introduction to the geography, history, and economy of Cameroon, with a particular focus on the socio-economic conditions of the country’s population. Taken together, this case series allows a discussion of competition at the Base of the Pyramid, including both business and ethical aspects.

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Case Solution for MTN Cameroon, The Competitive Advantage of Being African
Complete Case details are given below :
Case Name :      MTN Cameroon, The Competitive Advantage of Being African
Authors :           Miguel Rivera-Santos, Carlos Rufin
Source:              Babson College
Case ID:             BAB135
Discipline :        Social Enterprise
Case Length :    23 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case series is designed to illustrate the specificities of competition in poor and developing economies and, more specifically, competition at the Base of the Pyramid. It is composed of four documents: two company cases, a country note, and an industry note. The company cases describe the competitive dynamics between two international telecom companies, Orange and MTN, in the Cameroonian telecom market. Each company case begins with a brief history of the company, followed by a description of the company’s global strategy and of its entry into Cameroon. It goes on to describe the competitive dynamics in Cameroon from the company’s perspective, and, particularly, the moves and counter-moves undertaken by each competitor to gain market share. Finally, the case describes the company’s Corporate Social Responsibility initiatives, globally and in Cameroon. The case series also includes two background notes. The first note describes the evolution and the basic technical characteristics of the cell phone industry. The second note provides an introduction to the geography, history, and economy of Cameroon, with a particular focus on the socio-economic conditions of the country’s population. Taken together, this case series allows a discussion of competition at the Base of the Pyramid, including both business and ethical aspects.

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Case Solution for An Overview of Cameroon
Complete Case details are given below :
Case Name :      An Overview of Cameroon
Authors :           Miguel Rivera-Santos, Carlos Rufin
Source:              Babson College
Case ID:             BAB134
Discipline :        Social Enterprise
Case Length :    05 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case series is designed to illustrate the specificities of competition in poor and developing economies and, more specifically, competition at the Base of the Pyramid. It is composed of four documents: two company cases, a country note, and an industry note. The company cases describe the competitive dynamics between two international telecom companies, Orange and MTN, in the Cameroonian telecom market. Each company case begins with a brief history of the company, followed by a description of the company’s global strategy and of its entry into Cameroon. It goes on to describe the competitive dynamics in Cameroon from the company’s perspective, and, particularly, the moves and counter-moves undertaken by each competitor to gain market share. Finally, the case describes the company’s Corporate Social Responsibility initiatives, globally and in Cameroon. The case series also includes two background notes. The first note describes the evolution and the basic technical characteristics of the cell phone industry. The second note provides an introduction to the geography, history, and economy of Cameroon, with a particular focus on the socio-economic conditions of the country’s population. Taken together, this case series allows a discussion of competition at the Base of the Pyramid, including both business and ethical aspects.

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Case Solution for Made by Survivors: Business Solution for a Social Problem
Complete Case details are given below :
Case Name :      Made by Survivors: Business Solution for a Social Problem
Authors :           Gaurab Bhardwaj, Elizabeth Swanson Goldberg
Source:              Babson College
Case ID:             BAB271
Discipline :        Social Enterprise
Case Length :    22 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The case tracks the creation and growth of a social enterprise, Made By Survivors (MBS), founded by Sarah Symons and John Berger. Inspired by a documentary on sex trafficking and a visit to a Nepalese non-profit that helped women freed from sex trafficking (survivors), Symons conceived the idea for a business that would help survivors become financially independent and restore their lives. With Berger’s help, she launched MBS to sell handicrafts, stationery, and home goods in the United States, all products that were made by survivors in several countries, thus providing them a source of income. To grow sales, the co-founders tried different means of selling, altering the product mix, partnering with suppliers, starting production on their own, and designing products to increase appeal to U.S. customers. The case ends with the co-founders wondering how to multiply revenue to benefit greater numbers of survivors. Should they modify their business model or adopt a new one? Modify their organization’s mission and identity? The case asks students to generate ideas for high growth and determine MBS’s strategic direction.

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Case Solution for West Coast University Student Health Services–Primary Care Clinic
Complete Case details are given below :
Case Name :      West Coast University Student Health Services–Primary Care Clinic
Authors :           David Wylie, Ashok Rao, Jay Rao, Ivor Morgan
Source:              Babson College
Case ID:             BAB034
Discipline :        Service Management
Case Length :    18 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Integrates issues in service operations, organization behavior, and applications of management science models such as simulation and queuing theory. A complete analysis of the case includes understanding process flows, computing utilization levels, and using models of the stochastic arrival rate and service rates of the existing and proposed systems. In addition, considers the managerial issues involved in running an ambulatory care center. The Primary Care Clinic (PCC) is the only walk-in clinic on campus and presently works under a triage system. The Student Health Services (along with PCC) is scheduled to move to a new facility. The director of the PCC views the move as a good opportunity to review and improve on the present service delivery process and system. Three broad objectives have been identified for the new system: reduce the waiting time for seeing a healthcare provider, transform the perception of the clinic as an impersonal bureaucracy, and improve student perceptions (especially nonusers) about the performance and effectiveness of the PCC. To achieve these objectives, a new system of clinician teams (doctors and nurse practitioners) has been proposed.

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Case Solution for Mongols BBQ
Complete Case details are given below :
Case Name :      Mongols BBQ
Authors :           Jay Rao
Source:              Babson College
Case ID:             BAB035
Discipline :        Service Management
Case Length :    08 pages
Solution sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case describes the operations of a limited-menu restaurant to illustrate the following topics: restaurant as an operating system; cost structure in a limited-menu restaurant; areas of competitive advantage; basic process analysis in a service situation; and the development of a formula for a multisite concept.

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