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Case Solution for Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support

Complete Case details are given below :

Case Name :      Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
Authors :           Richard M. Kesner
Source :             Ivey Publishing
Case ID :            W11543
Discipline :        Information Technology
Case Length :    19 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In the 1990’s, Red Hat established itself as a leading proponent of the open source software movement and sought to carve out for itself a significant role in the open source marketplace. As of 2011, the company reported $177 million in Non-GAAP operating income in FY2010, based on revenues of $748 million. Red Hat’s market capitalization was set at $8 billion as of January 25, 2011. It operated 65 offices worldwide, including 12 Global Support Service Centers, and employed 3,580 people. The Red Hat brand is most closely associated with Linux even though their stable of product offerings grew to include a number of other noteworthy system software and middleware products, such as JBoss and Red Hat Enterprise Virtualization. As Red Hat’s Linux product line came to be widely accepted as a enterprise software platform, the company transformed its thinking about and delivery of customer support. This case study explores the innovative ways that Red Hat went about this transformartion process.
 
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Case Solution for Pearson’s Successmaker: Putting the Customer First in Transforming Product Development Processes

Complete Case details are given below :

Case Name :      Pearson’s Successmaker: Putting the Customer First in Transforming Product Development Processes
Authors :           T.S. Raghu, Collin Sellman
Source :             Ivey Publishing
Case ID :            W11744
Discipline :        Information Technology
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Pearson Plc is an education company that operates worldwide and is headquartered in London, the United Kingdom. Its six primary business units are North American Education, International Education, Professional, the Financial Times, Interactive Data, and Penguin Publishing. The vice-president of product management within the Digital Learning division of the North American Education unit based in Chandler, Arizona begins to transform the product development processes to better meet the needs of his customers in the education market, specifically in transitioning from using an off-shored waterfall software development model to an on-shore Agile model. When the vice-president first joined Pearson a year earlier, the Digital Learning unit had spent significant resources developing a major upgrade to one of its educational software products. The first version of this new product was challenged by the disconnect between what the software development group was delivering and what the vice-president’s customers desired. He is faced with a decision to continue focusing on the specific methodology they had implemented (Scrum) or move to a new one (Kanban). Additionally, he has to consider expanding his focus to help drive Agile methodologies both with other groups in his business unit and outside his business unit. These decisions must be made at a potentially critical time for his products as his organization deals with the growing pains associated with the shift to Agile.
 
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Case Solution for Intel Corp. – Bring Your Own Device

Complete Case details are given below :

Case Name :      Intel Corp. – Bring Your Own Device
Authors :           Joseph Compeau, Nicole R.D. Haggerty, Ramasastry Chandrasekhar
Source :             Ivey Publishing
Case ID :            W13035
Discipline :        Information Technology
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Since early 2009, the information technology (IT) division of a leading manufacturer of semiconductor chips had noticed a growing trend among the company’s 80,000 employees worldwide to bring their own smartphones and storage devices to their individual workstations. Recognizing that Bring Your Own Device (BYOD) was not a passing fad but a growing phenomenon, the company decided in January 2010 to formally implement this initiative. As the company’s chief information security officer prepares for a full rollout of BYOD, he revisits the issue of ensuring security of corporate data stored on devices owned by individual employees. He also wonders how Intel should respond to the demand for e-Discovery, wherein a litigant could seek access to internal documents stored on devices not owned by the company. He also reflects on a more fundamental and strategic issue: How can Intel extract value from the BYOD initiative and turn this initiative into a new source of competitive advantage?
 
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Case Solution for Transforming the Business Service Portfolio at Global Consultancy

Complete Case details are given below :

Case Name :      Transforming the Business Service Portfolio at Global Consultancy
Authors :           Ning Su, Naqaash Pirani
Source :             Ivey Publishing
Case ID :            W14002
Discipline :        Information Technology
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Global Consultancy Canada, the national branch of a global tax, accounting and consulting services firm, is seeking to improve the efficiency and effectiveness of its organization. The leader of the sourcing practice has been tasked by the company’s chief executive officer to identify opportunities for transforming the firm’s marketing and communications, human resources, finance and information technology functions. He must decide on the most suitable models for these business areas and make a recommendation at the next leadership update meeting.
 
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Case Solution for Volkswagen Group: Driving Big Business With Big Data

Complete Case details are given below :

Case Name :      Volkswagen Group: Driving Big Business With Big Data
Authors :           Ning Su, Naqaash Pirani
Source :             Ivey Publishing
Case ID :            W14007
Discipline :        Information Technology
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Volkswagen Group (VW Group) had set a firm-wide “Strategy 2018,” which sought to make Volkswagen “the most successful and fascinating automaker in the world by 2018.” According to the strategy, the company would reach annual sales of 10 million vehicles worldwide. To achieve this ambitious goal, VW Group placed “intelligent innovations and technologies” at the top of its agenda. Big data, broadly defined, represented an important opportunity for the company. In this exercise, the class will be divided into teams, and each team will design an initiative that leverages big data to help the VW Group make significant progress towards its objective. The teams will present their initiatives at the upcoming executive meeting, at which time the best initiative will be selected.
 
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Case Solution for HuStream Technologies Interactive Video

Complete Case details are given below :

Case Name :      HuStream Technologies Interactive Video
Authors :           Barbara L. Marcolin, Kathryn Brohman, Ning Su; Norine Webster, Laura Marcolin
Source :             Ivey Publishing
Case ID :            W14122
Discipline :        Information Technology
Case Length :    10 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A management consulting team has been hired to advise HuStream Technologies on a new business model and target market. HuStream operates a service-based business model, providing customers with fully produced interactive video content. In the founders’ efforts to transition to a product-based business, they have built a cloud-based platform to provide easy accessibility to their company’s products and services. Using that platform, clients can produce their own interactive content. HuStream faces the challenge of transitioning from an entirely service- based business model to an entirely product-based business model. The consultancy’s task is to identify HuStream’s top business and marketing opportunities using the service-based business model and keeping within the constraints of limited funding.
 
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Case Solution for A Student’s Dilemma: Rent or Buy?

Complete Case details are given below :

Case Name :      A Student’s Dilemma: Rent or Buy?
Authors :           Mehmet Begen, Caitlin Neal, Sabriya Karim
Source :             Ivey Publishing
Case ID :            W14207
Discipline :        Information Technology
Case Length :    06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Whenever an investment is made, there are always costs and benefits. This case explores, based on quantitative and qualitative factors, a decision that a typical student at university might face. The decision to rent a house or purchase one in order to rent out the additional rooms is a difficult one. All of the pros and cons of each option need to be carefully considered.
 
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Case Solution for Liferay: A Portal and Content Management Platform

Complete Case details are given below :

Case Name :      Liferay: A Portal and Content Management Platform
Authors :           Swanand Deodhar, Kul Bhushan C. Saxena, Rajen Gupta
Source :             Ivey Publishing
Case ID :            W14226
Discipline :        Information Technology
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Liferay, an enterprise portal and content management system, uses an open-source development model. Its flagship portal (also named Liferay) is distributed under a Massachusetts Institute of Technology (MIT) licence. This licence allows users to access, modify and distribute Liferay’s source code, and to re-license their derivative work. Open-source licencing has significant implications for Liferay’s adoption process. Organizations simply download the Liferay portal for free, try it out for different business requirements and engage the vendor for dedicated service-level agreements for more advanced usage support. Several developers and users outside Liferay participate in the software development process and make significant contributions. However, unrestricted access and liberal distribution norms allow other software organizations to make free use of Liferay’s efforts. These organizations slightly modify Liferay’s source code (particularly Liferay’s core system) and repackage the software. By 2010, this scenario has become particularly difficult. Liferay’s recent adoption of a platform strategy is based on preserving the uniformity and stability of the core system. Due to unconstrained modifications to the source code, the core system could soon become fractured and non-standardized. The CEO has to select a suitable licencing framework that will align with the newly adopted platform strategy but at the same time retain Liferay’s adherence to open source. Alternately, Liferay could abandon open source altogether.
 
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Case Solution for Information System Strategy at Neelkanth Drugs

Complete Case details are given below :

Case Name :      Information System Strategy at Neelkanth Drugs
Authors :           Susmi Routray, Rajendra Nargundkar, Shweta Saini, Reema Saxena
Source :             Ivey Publishing
Case ID :            W14392
Discipline :        Information Technology
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Neelkanth Drugs Pvt. Ltd. (NDPL), one of the leading pharmaceutical distributors in Delhi, was making plans for further expansion, and the dynamic nature of the business was leading this small- and medium-sized enterprise towards implementing an enterprise resource planning (ERP) system. The company’s head of information technology had prepared a complete report on the various ERP solutions available for NDPL and presented it to the chief executive officer (CEO). According to this analysis, cloud-based ERP was the best solution out of the various options available. The CEO was indecisive because of NDPL’s past cloud experience, which had been disruptive and unsatisfactory, to say the least. The CEO pondered whether it would make sense to go for a cloud-based ERP solution, or whether it would make more sense to look for an alternative that may not be as cost-effective but that would entail less risk.
 
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Case Solution for Disrupting Wall Street: High Frequency Trading

Complete Case details are given below :

Case Name :      Disrupting Wall Street: High Frequency Trading
Authors :           Derrick Neufeld, Brad Evans
Source :             Ivey Publishing
Case ID :            W14540
Discipline :        Information Technology
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Michael Lewis’s book Flash Boys, published in 2014, revealed to the public numerous controversial Wall Street trading practices made possible by advances in technology as well as regulatory changes that were (ironically) intended to improve pricing fairness in the financial markets. Lewis’s story focused on the man who blew the whistle: Brad Katsuyama, a Canadian banker who ran the New York trading desk for the Royal Bank of Canada. In 2010, he had noticed some odd system responses to his trading requests and began to ask questions. The answers he discovered, and publicized, about high frequency trading set off a firestorm regarding the moral integrity of the financial markets. Very few people understood what was happening, and fewer still comprehended the central role played by information technology.Questions remain: How does information technology influence our concept of wealth? Why do “flash crashes” occur? Are the markets rigged? Will the next disruption to the financial markets involve technology?
 
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