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Case Solution for Optima Business Group: Leveraging Information Technology for Salesforce Enablement

Complete Case details are given below :

Case Name :      Optima Business Group: Leveraging Information Technology for Salesforce Enablement
Authors :           Ritu Mehta, Debabrata Ghosh
Source :             Ivey Publishing
Case ID :            W15139
Discipline :        Marketing
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Optima Business Group (OBG), a consumer packaged goods firm, achieved significant improvements in its sales and distribution processes through the implementation of sales force automation (SFA). The implementation was carried out in the urban markets of OBG, but it was not an easy journey. The chief technology officer has to decide whether OBG should implement SFA in its rural markets and, if so, how it should be executed. What are the risks and benefits of implementing the system? Competitors are fast leveraging information technology in other functions such as finance, HR and vendor management and OBG needs to catch up. Finally, competitors of OBG are adopting innovative methods to share the costs of IT implementation (e.g., handheld devices) with their partners. Faced with different options, and a unique terrain of conducting business in the emerging economy of India, the chief technology officer has to decide on OBG’s future IT strategy.
 
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Case Solution for Nortel: Re-Inventing Information Systems

Complete Case details are given below :

Case Name :      Nortel: Re-Inventing Information Systems
Authors :           E.F. Peter Newson, Olga Volkoff
Source :             Ivey Publishing
Case ID :            97E001
Discipline :        Information Technology
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Describes the situation faced by Nortel’s Information Systems (I/S) department as the company tried to respond to changes in its environment. With the evolution and convergence in the telecommunications industry and expansion onto the global stage, the company saw the need to improve integration across business units. The I/S department was charged with helping the business units reengineer their process. Brad Taylor, director of I/S, is trying to reengineer the I/S department itself so that it could fulfill the new role. Unfortunately, the existing structure–a fragmented I/S group struggling to meet existing expectations–was poorly positioned for this role. Brad’s dilemma was not only to change his own department, but to change the way in which it related to the rest of the company. Can be used to discuss the role and structure of an I/S department. Can also be used as the basis for a class on business process reengineering and/or managing organizational change.
 
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Case Solution for Sydney Water Customer Information and Billing Systems (B)

Complete Case details are given below :

Case Name :      Sydney Water Customer Information and Billing Systems (B)
Authors :           Michael Parent
Source :             Ivey Publishing
Case ID :            908E13
Discipline :        Information Technology
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Sydney Water’s new customer information and billing system (CIBS), its largest information technology project ever, was over-budget and very late, with no end in sight. In the (A) case, the board of directors must decide what action to take with regards to management’s actions, and regarding the project contractor, PricewaterhouseCoopers. The (B) case outlines what happened afterwards. The cases span a 10-year period – from inception to litigation. The case is useful as a tool to explore governance issues at the board and senior management levels as they pertain to enterprise risk management and IT risk.
 
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Case Solution for Sydney Water Customer Information and Billing System (A)

Complete Case details are given below :

Case Name :      Sydney Water Customer Information and Billing System (A)
Authors :           Michael Parent
Source :             Ivey Publishing
Case ID :            908E12
Discipline :        Information Technology
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Sydney Water’s new customer information and billing system (CIBS), its largest information technology project ever, was over-budget and very late, with no end in sight. In the (A) case, the board of directors must decide what action to take with regards to management’s actions, and regarding the project contractor, PricewaterhouseCoopers. The (B) case outlines what happened afterwards. The cases span a 10-year period – from inception to litigation. The case is useful as a tool to explore governance issues at the board and senior management levels as they pertain to enterprise risk management and IT risk.
 
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Case Solution for Information System Strategy at Neelkanth Drugs

Complete Case details are given below :

Case Name :      Information System Strategy at Neelkanth Drugs
Authors :           Susmi Routray, Rajendra Nargundkar, Shweta Saini, Reema Saxena
Source :             Ivey Publishing
Case ID :            W14392
Discipline :        Information Technology
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Neelkanth Drugs Pvt. Ltd. (NDPL), one of the leading pharmaceutical distributors in Delhi, was making plans for further expansion, and the dynamic nature of the business was leading this small- and medium-sized enterprise towards implementing an enterprise resource planning (ERP) system. The company’s head of information technology had prepared a complete report on the various ERP solutions available for NDPL and presented it to the chief executive officer (CEO). According to this analysis, cloud-based ERP was the best solution out of the various options available. The CEO was indecisive because of NDPL’s past cloud experience, which had been disruptive and unsatisfactory, to say the least. The CEO pondered whether it would make sense to go for a cloud-based ERP solution, or whether it would make more sense to look for an alternative that may not be as cost-effective but that would entail less risk.
 
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Case Solution for Information Technology Division at the Hong Kong Jockey Club

Complete Case details are given below :

Case Name :      Information Technology Division at the Hong Kong Jockey Club
Authors :           Anne Marie Francesco; Bee-Leng Chua
Source :             Ivey Publishing
Case ID :            905C05
Discipline :        Human Resource Management
Case Length :    10 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Hong Kong Jockey Club, a non-profit gaming organization and social club founded in 1884, was unusual, for through its payment of taxes and donations to the community, it had over the years funded a sizeable portion of Hong Kong government expenses and charitable work. The newly hired director of the information technology department is concerned about inefficient operation. The IT division had been an established part of the club for many years, and throughout time, had been organized and reorganized to meet the changing needs of the club. A task force is put together and an external consultant is brought in to review the division’s organization. Upon completion of the review, the director of the division learns that the person heading the review plans to resign and must decide what to do.
 
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Case Solution for Too Much Information

Complete Case details are given below :

Case Name :      Too Much Information
Authors :           Anna Hawkins, John Melnyk
Source :             Ivey Publishing
Case ID :            W14378
Discipline :        Business Ethics
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A university student is working on a group project for a case-based business ethics course. Just over a week before the project deadline, one of her fellow group members reveals that he has found part (B) of the assigned case on the Internet. He has read this document, which specifies exactly what the company has done to address the challenge in the case they are working on. It is clear to the protagonist that her group cannot use this information, but she is unsure of how to handle the situation.
 
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Case Solution for Paragon Information Systems

Complete Case details are given below :
Case Name :      Paragon Information Systems
Authors :           John R. Phillips, W. Glenn Rowe
Source :             Ivey Publishing
Case ID :            902M38
Discipline :        Organizational Behavior
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Paragon Information Systems is a small business unit owned by NewTel Enterprises Ltd. that manufactures hardware for information technology and systems integration. The newly appointed CEO is facing a crisis. Days after his appointment, two vice-presidents resigned to start a new company. The new company recruited the entire sales team, members of the technical unit, and support staff from Paragon Information Systems–a loss of almost one third of Paragon’s staff within two months. The new CEO must meet short-term stakeholder needs; assess, formulate, and implement long-term strategies; deal with the competitive threat of the new company; and consider the leadership style and control systems required to make the necessary level of change.
 
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Case Solution for Richter: Information Technology at Hungary’s Largest Pharma

Complete Case details are given below :
Case Name :      Richter: Information Technology at Hungary’s Largest Pharma
Authors :           Deborah Compeau, Jordan Mitchell, Gyorgy Drotos, Emma Incze, Gyorgy Vas
Source :             Ivey Publishing
Case ID :            907E21
Discipline :        Operations Management
Case Length :    23 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The director of information technology (IT) at Ritcher, a major Hungarian pharmaceutical company with operations throughout Eastern Europe, is in the midst of planning for the IT department for the coming years. The three main considerations for the coming year are: Is the current IT structure appropriate to meet the growing demands of the overall organization? To what extent should IT affiliates be centrally controlled? How can IT best serve the rest of the company?
 
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Case Solution for Target Systems: Challenges and Opportunities in the Electronic Health Information System Arena

Complete Case details are given below :
Case Name :      Target Systems: Challenges and Opportunities in the Electronic Health Information System Arena
Authors :           Michael J. Fratantuono, David M Sarcone
Source :             Ivey Publishing
Case ID :            W12290
Discipline :        General Management
Case Length :    19 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In the summer of 2010, the members of the business development team of Target Systems were carefully considering the possibility of entering the Electronic Health Information (EHI) systems arena. The company had both breadth and depth of experience in providing logistics, project management and information technology (IT) services to clients in the public and private sector. Although the employees of Target Systems were experts in a full range of IT services, no one in the company had deep expertise about the way IT applications were being used to manage patient care or administer health care organizations. The lack of expertise implied that a movement by Target Systems into the EHI systems arena would call for the company to simultaneously develop new products and services for a new set of clients — to engage in growth by related diversification. That strategy would stand in contrast to the growth by concentration strategy the team had employed throughout company history. To pursue a diversification strategy the team would have to decide if it should provide services to regional health information organizations, hospitals or individual physicians’ practices. It would also have to decide whether it would cultivate new capabilities by investing in internal development or by seeking a strategic partner that was already operating in the arena. Ultimately, the way the business development team weighed the opportunities versus the challenges of adopting a new growth strategy in the context of a still uncertain external environment would strongly influence its decision as to whether or not the company should enter this new arena.
 
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