Information Technology

Case Solution for First Virtual Holdings, Inc. (A)

Complete Case details are given below :

Case Name :      First Virtual Holdings, Inc. (A)
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E007
Discipline :        Information Technology
Case Length :    20 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
First Virtual Holdings, Inc. (FVHI) is an Internet payments company based in San Diego, CA. The company developed a technology by which consumers can securely purchase goods and services over the Internet. Each participating consumer is provided with a “VirtualPIN” number, which is used in place of a credit card number to make purchases from participating online vendors. The vendors forward the consumer’s VirtualPIN number, along with the amount of the transaction to FVHI. FVHI then sends an e-mail to the consumer asking for confirmation of the transaction. When confirmation is received, FVHI processes the transaction and pays the vendor. The technology ensures that a consumer’s credit card number is never sent across the Internet. The system is secure but embodies a certain amount of inconvenience as each purchase required two steps. FVHI is a good example of a company with a good technology whose main challenge is to gain the critical mass of users necessary to make the system viable. The company faces strong competition from established industry players such as software developers, banks, and credit card companies. In addition, continued consumer reluctance to embrace online commerce has hampered the company’s progress.
 
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Case Solution for CERNET: Managing Internet Growth in China

Complete Case details are given below :

Case Name :      CERNET: Managing Internet Growth in China
Authors :           Michael Parent, Harvey Enns
Source :             Ivey Publishing
Case ID :            98E001
Discipline :        Information Technology
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
CERNET, the China Education and Research Network, is a not-for-profit, central government body formed to oversee the development and implementation of a university-based nationwide Internet backbone. By 1997, fulfilling this mandate was well underway. CERNET was connected to 280 of China’s 3,035 universities and colleges. Much work nonetheless remained. The case deals with managing the growth of the network from the perspective of the director of the Technical Board and Network Centre. Issues he had to contend with include hardware and bandwidth upgrades and installations, access, security, connectivity, costs, and tariffs. With over half the country’s population not yet having made their first telephone call, these tasks proved daunting.
 
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Case Solution for Scantran

Complete Case details are given below :

Case Name :      Scantran
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E010
Discipline :        Information Technology
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Scandinavia Translations (Scantran) provides translation services between English and the three Scandinavian languages (Danish, Swedish, and Norwegian), as well as Finnish. The business is operated primarily by one person, Heidi Wade, assisted by her husband Mike. The unique thing about Scantran is that it is a purely virtual business: Heidi and Mike never meet with, see, and rarely even speak with any of their clients, nor with any of their individual translators. Almost all the business is done over the Internet, supplemented by faxes and occasionally the telephone. Documents are mainly transferred as file attachments to Internet electronic mail messages. There are no other permanent employees, and all the work is done out of the couple’s apartment, with no need for expensive overhead such as office premises or fixed salaries. Scantran’s business has grown rapidly since its inception. The Wades are faced with a number of decisions, including whether to try to stay the size they are or “go for growth,” which implies adopting a new business model. If the decision is to grow, what should the new business model be? Can the company maintain the great flexibility provided by the Internet and still expand? This case nicely illustrates both pros and cons of virtual small businesses, typical of a great many Internet-dependent startup companies created in recent years.
 
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Case Solution for Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet

Complete Case details are given below :

Case Name :      Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet
Authors :           Michael Parent, Debra Rankin
Source :             Ivey Publishing
Case ID :            97E018
Discipline :        Information Technology
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Cisco is the world’s largest manufacturer and distributor of routers and switches. In order to achieve this position, it has adopted an aggressive growth strategy, acquiring companies, their employees, and new employees at a rate of 250 to 300 employees per month. The Cisco Employee Connection (CEC), a corporate intranet, is the primary means by which new employees are absorbed and acculturated. The CEC is also the principal means of interaction for the multi-functional work team approach Cisco employs. This case critically assesses this approach to scaling an organization and the extent to which it can be maintained and transferred.
 
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Case Solution for Mondex Canada (A)

Complete Case details are given below :

Case Name :      Mondex Canada (A)
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E018
Discipline :        Information Technology
Case Length :    25 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Mondex is a “smart card” application that can be used as a payment mechanism–much like cash, or debit/credit cards–to pay for small, everyday items. This case describes the development and implementation of the Mondex stored-value payment system. The Mondex Canada consortium includes the major Canadian financial institutions, led by Royal Bank and Canadian Imperial Bank of Commerce. Mondex has been undergoing a lengthy trial in the city of Guelph, Ontario. The director of marketing for Mondex Canada is faced with a rather large implementation challenge: planning and managing the roll-out of Mondex to the rest of the country.
 
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Case Solution for Euro-Arab Management School

Complete Case details are given below :

Case Name :      Euro-Arab Management School
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            99E024
Discipline :        Information Technology
Case Length :    10 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Euro-Arab Management School is an academic institution established by the European Union and the Arab League. The school is a “virtual organization”: it does not operate bricks and mortar classrooms. Instead, programs are offered in an innovative manner that combines web-based learning with local tutoring. The case deals with the concept of management of a virtual organization, and introduces some of the benefits and challenges of virtual organizations. Also deals with issues of the future of education in the age of the Internet.
 
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Case Solution for Xerox (Hong Kong): Sales Activity Management Process (A)

Complete Case details are given below :

Case Name :      Xerox (Hong Kong): Sales Activity Management Process (A)
Authors :           E.F. Peter Newson, Michael Zhao
Source :             Ivey Publishing
Case ID :            99E015
Discipline :        Information Technology
Case Length :    25 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The sales director of Xerox (Hong Kong) has a vision to transform sales force management processes that would require radical changes to both the organization and the information technology infrastructure. The design includes a companywide database to be available to the sales force by remote access through Intranet/Internet. From this database the sales force could manage their territory using notebook computers while traveling, working at client sites, sitting in meetings, or talking on the phone. At the time of sale, they could check inventory, quote prices, notify delivery or service schedules, and make billing arrangements. Successful implementation of the plan requires the sales director to overcome financial constraints, ingrained habits, traditional cultural values, an inadequate information technology infrastructure, and the effects of the change beyond the sales organization.
 
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