General Management

Case Solution for Balancing Stakeholder Interests at the Indonesian Railways
Complete Case details are given below :
Case Name :      Balancing Stakeholder Interests at the Indonesian Railways
Authors :           Marleen Dieleman
Source :             Ivey Publishing
Case ID :            W13137
Discipline :        General Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The chief executive responsible for the Indonesian railways, a state-owned enterprise, is under pressure to show profits, but he also needs to balance widely diverging stakeholder expectations that include inexpensive transportation and excellent customer service. The government subsidizes the railway’s passenger travel segment and has capped its fare prices, which has turned the railway’s mainstay into a loss-making business. The chief executive wonders how to best trade off the different stakeholder expectations. He needs to develop a plan to present to the minister for State-Owned Enterprises.
 
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Case Solution for Work from Home: Curse or Boon?
Complete Case details are given below :
Case Name :      Work from Home: Curse or Boon?
Authors :           Ashok K. Mishra, Sangeeta Shah Bharadwaj
Source :             Ivey Publishing
Case ID :            W13168
Discipline :        General Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
KSOIL has a project that bills customers on units of documents delivered. The productivity of employees is evaluated on the same basis. The output of the home-based team has increased two to three times compared to its previous office-based performance. As a result, the rewards and compensation for the home-based team have doubled compared to office-based employees. The head of HR is convinced home-based workers are using unfair means to achieve such high output. She is against the decision of the project manager to increase the size of the home-based team. She believes this will only increase the unrest among office-based workers. The general manager needs to make a decision soon, while keeping in mind the profitability, employee welfare and ethics of the firm.
 
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Case Solution for East Solutions: Transforming a BPO Provider in India
Complete Case details are given below :
Case Name :      East Solutions: Transforming a BPO Provider in India
Authors :           Scott Walsworth
Source :             Ivey Publishing
Case ID :            W13172
Discipline :        General Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
East Solutions was a successful business process outsourcing (BPO) provider based in Bangalore, India. Although salaries for Indian IT professionals were about half of those of their counterparts in the United States, the board of directors at East Solutions recognized a worrying trend: if salaries in India continued to grow at a fast rate, they would soon erode the cost advantage of sending work to India and potentially threaten the entire Indian BPO industry. As a solution, East Solutions repositioned itself by leveraging technical, industry and process expertise to form a partnership with clients based on value added in addition to cost savings. This plan required East Solutions to refocus on fewer geographic and sector groups. It also required transforming the role of the company’s IT managers, who needed extensive training, additional resources and a new compensation strategy. On an average year, the new compensation plan increased the IT managers’ incomes by 4 per cent, so it was expected to be popular, but IT managers rejected the new compensation plan and it was abandoned after 18 months. The chief executive officer (CEO) in charge of the new plan for East Solutions was unsure why it had failed.
 
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Case Solution for Aspire Foundation – Charting a Social Bricoleur’s Growth
Complete Case details are given below :
Case Name :      Aspire Foundation – Charting a Social Bricoleur’s Growth
Authors :           Deepak Dhayanithy, Brian Anderson
Source :             Ivey Publishing
Case ID :            W13182
Discipline :        General Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A non-governmental organization dedicated to improving underprivileged rural children’s access to quality education in southern India has grown considerably in the seven years since its inception. In considering a growth strategy, the organization’s two founders and managing trustees consider the roles of social value creation, funds sustainability, organizational visibility, resources constraints and how the relationships among these factors affect the organization’s future plans.
 
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Case Solution for Motivated Reasoning, Leadership and Team Performance
Complete Case details are given below :
Case Name :      Motivated Reasoning, Leadership and Team Performance
Authors :           Syed Salman Ahmad, Sheetanshu Mishra, Santosh Kumar
Source :             Ivey Publishing
Case ID :            W13185
Discipline :        General Management
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case revolves around the experiences of an MBA student at an Indian business school. The student is dynamic, capable and intent on high achievement, but his pursuit of recognition eventually hampers his and his team’s learning and performance. The case is based on an event that happens within a course on organizational behaviour where the student makes a major mistake in his analysis of a case due to his need to demonstrate his competence and validate himself. This hurts his and his team’s performance on an assigned task. After the event, the student and his team members reflect on the events that led to this mistake. They also take the Myers-Briggs Type Indicator (MBTI) and the Fundamental Interpersonal Relations Orientation – Behavior (FIRO-B) assessments to determine their personality preferences and interpersonal needs that might have influenced the team’s functioning.
 
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Case Solution for Godrej Consumer Products Ltd. (A)
Complete Case details are given below :
Case Name :      Godrej Consumer Products Ltd. (A)
Authors :           Jean-Louis Schaan, Ramasastry Chandrasekhar
Source :             Ivey Publishing
Case ID :            W13201
Discipline :        General Management
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
A leading consumer packaged goods company manufacturing and marketing personal care products in India is examining ways of reaching its goal of 30 per cent growth in revenues per annum year after year. It has two options. It could concentrate on organic growth in the domestic market where, in spite of some categories having reached maturity, the overall demand for its products is forecast to grow consistently up to 2025. Alternatively, it could continue the inorganic path of acquiring companies globally; this appears, so far, to be the quickest route to building scale, but the long-term prospects are not certain. Case A deals with the dilemma about the fundamental growth strategy of whether to stick to the home market or go global. Case B, 9B13M058, examines the way forward with the framework of growth that the company has developed during the interim period. The company’s managing director is testing this strategic framework in light of evaluating an acquisition target in Africa that has just surfaced.
 
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Case Solution for Yamato Transport: Replicating Japanese Success in Singapore
Complete Case details are given below :
Case Name :      Yamato Transport: Replicating Japanese Success in Singapore
Authors :           Abhishek Aggarwal, Rohit Kadam, Lawrence Loh
Source :             Ivey Publishing
Case ID :            W12569
Discipline :        General Management
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Yamato Transport, Japan’s leading parcel delivery company, experienced internationalization and geographical diversification issues. When it launched its operations in Singapore in 2010 with a view to further branching out into Southeast Asia, the company faced challenges owing to different cultural and social landscapes, difficulties penetrating a small and saturated market, and problems hiring manpower aligned with the company’s business model. The key success factors for Yamato Transport in Japan and their applicability in Singapore are analyzed. What will it take for Yamato Transport to succeed in Singapore when pitted against the mighty SingPost?
 
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Case Solution for LV Prasad Eye Institute
Complete Case details are given below :
Case Name :      LV Prasad Eye Institute
Authors :           Vasantha Kumar, S. Ramakrishna Velamuri, Wei Zhang
Source :             Ivey Publishing
Case ID :            W13187
Discipline :        General Management
Case Length :    21 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
An entrepreneur puts his entire lifetime into building an organization. When it comes to health care in India, it is all the more difficult as there are so many hurdles, such as a huge population that cannot afford to pay, shortage of trained manpower and increasing cost of supplies. LV Prasad Eye Institute has been successful, largely because of its founder’s dedication, hard work and innovative pyramid model of organizational structure. In spite of its success, this healthcare institution faces challenges from increased competition and the lack of a succession strategy.
 
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Case Solution for Maruti Suzuki Limited: Industrial Relations
Complete Case details are given below :
Case Name :      Maruti Suzuki Limited: Industrial Relations
Authors :           Rashmi Kumar Aggarwal, Harvinder Singh, Rajinder Kaur
Source :             Ivey Publishing
Case ID :            W13190
Discipline :        General Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In 2011, Maruti Suzuki India Limited (MSIL), India’s largest car manufacturer, had three strikes in its new plant in Manesar, India. Although workers wanted recognition of a new union along with improved working conditions, MSIL insisted that workers be represented through the existing union that operated at a nearby plant. Tensions escalated to the point of violence and the matter caught the attention of national media, political parties, national trade unions, and central and state governments. Due to these strikes, MSIL struggled in terms of reputation and market share, and its component suppliers stockpiled inventory. After a series of hectic parleys and stressful episodes, the two parties reached an agreement. However, there were serious doubts as to its longevity and whether Suzuki’s Japanese management style was suitable in an Indian context.
 
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Case Solution for SAP Labs: Staff Requirements
Complete Case details are given below :
Case Name :      SAP Labs: Staff Requirements
Authors :           Ajith J. Kumar, Amit Kumar Pansari
Source :             Ivey Publishing
Case ID :            W13191
Discipline :        General Management
Case Length :    10 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The associate project manager for the Indian branch of SAP Labs, a multinational enterprise that provides software and software-related services, has been meeting with his manager to discuss ways to estimate staff requirements across shifts for the company’s provisioning team. The team works three shifts, 24 hours a day, seven days a week and services multiple types of requests in the form of tasks, which have one of seven priorities assigned to them. Service level agreements with customers require that the initial reaction time of the team meet specific requirements, which differ across priorities. Employing service agents involves costs for the organization. The project managers must identify a shift schedule that minimizes the number of staff used in a service setting while meeting the service level agreement expectations.
 
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