Case

Case Solution for Capitec Bank: Leveraging Banking Innovations to Attract Wealthier Customers
Complete Case details are given below :
Case Name :      Capitec Bank: Leveraging Banking Innovations to Attract Wealthier Customers
Authors :           Helena Barnard, Gwen Ansell
Source :             Ivey Publishing
Case ID :            W12296
Discipline :        General Management
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Capitec Bank was a new bank established at the end of apartheid to offer banking services and loans to the large numbers of low-income potential customers newly opened to economic progress and aspiration by the end of the discriminatory system. The banking context was dominated by four major and long-established banks characterized by conservative legacy practices. Capitec planned to create an innovative offering to serve the low-income market and to migrate this offering into higher income groups. At the same time, the competitive context began to change, as other banks sought to attract lower-income clients as well. The case examines Capitec’s strategic options for survival and expansion in this context.
 
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Case Solution for Sony PlayStation: Security Breach
Complete Case details are given below :
Case Name :      Sony PlayStation: Security Breach
Authors :           Jana Seijts, Paul Bigus
Source :             Ivey Publishing
Case ID :            W12309
Discipline :        General Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In April 2011, Sony’s PlayStation and Qriocity services were attacked by an illegal and unauthorized intrusion into the company network, compromising user account information. For five days, the corporation turned off both its PlayStation Network and Qriocity services while it conducted a full and complete investigation with the help of an external security firm. Although brief statements about the issue were posted on the PlayStation blog, Sony did not publicly disclose the full extent of the security breach or the expected date when network services might return to normal, leaving many people speculating if personal or financial information had been illegally obtained. The timing was complicated by the imminent announcement of the launch of Sony’s first tablet computer. With its public statement, Sony intended to communicate key points of information about, explanations of and solutions to the network interruption. With over 70 million PlayStation Network and Qriocity services user accounts worldwide, customers, industry analysts, investors, consumer protection groups and government officials were all waiting for answers.
 
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Case Solution for Tianlong Company and the Toxic Capsule Scandal
Complete Case details are given below :
Case Name :      Tianlong Company and the Toxic Capsule Scandal
Authors :           Lili Dong, Paul W. Beamish
Source :             Ivey Publishing
Case ID :            W12314
Discipline :        General Management
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case presents the perspective of a Chinese company, Zhejiang Tianlong Capsule Co. Ltd. (Tianlong), and its experiences with the negative impact of an industry scandal. On April 15, 2012, China Central Television disclosed that several capsule producers in Ru’ao had illegally used industrial-grade gelatin to produce medical capsules. The capsules were found to contain excessive chromium, a heavy metal harmful to human health.Tianlong was not on the list of guilty companies, but the scandal threatened to ruin the reputation of all capsule firms located in Ru’ao. Most pharmacy companies immediately avoided Ru’ao after such a nationwide scandal. The director of Tianlong must decide how to address customers’ concerns and keep Tianlong’s good reputation from being damaged as a result of the current scandal. The director was also annoyed by the local government’s requirement to suspend production. Some gelatin material had already been melted; suspending production would result in a direct financial loss. How should he respond to the supervision agency’s order?
 
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Case Solution for Patient Safety at Grand River Hospital & St. Mary’s General Hospital
Complete Case details are given below :
Case Name :      Patient Safety at Grand River Hospital & St. Mary’s General Hospital
Authors :           Murray J. Bryant, Alex Cestnik, Ashok Sharma
Source :             Ivey Publishing
Case ID :            W12328
Discipline :        General Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Patient safety is a critical issue in health care and remains a problem in almost all health care institutions. The challenge is to change the culture so that all providers of care put patient safety as job one. Traditionally physicians have suggested that patient safety is due to individual error. In contrast, patient safety is a system and cultural change. The joint chief of staff at a medium-sized community hospital wants to address patient safety by influencing his fellow physicians to change practices of patient care without appearing paternalistic. The arena of patient care and changing attitudes is a new concept at Grand River Hospital. The case examines the various means that the joint chief of staff can employ to introduce a patient safety culture at the hospital.
 
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Case Solution for Livelihood Advancement Business School
Complete Case details are given below :
Case Name :      Livelihood Advancement Business School
Authors :           Amit Gupta, Amita Joseph
Source :             Ivey Publishing
Case ID :            W12326
Discipline :        General Management
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Dr. Reddy’s Foundation (DRF) was established to focus on offering education and livelihood programs in India. The case deals with DRF’s innovative program called Livelihood Advancement Business School (LABS), under which vocational training programs are conducted to upgrade the skills of underprivileged, semi-educated and unemployed youth. These programs develop specific and marketable technical and work-related skills and provide entry-level jobs to the target group. The LABS program fills an important gap between employers’ need for skilled youth and potential employees who might not have training, skills, credibility or access to such jobs. The case describes DRF’s entry into this particular niche sector and the difficulties that it faced along the way. The case also analyzes the following aspects of the LABS program: monitoring systems and processes; partnering relationships formed to expand its presence and outreach to the target population; challenges related to ensuring fair wages and skilling the differently-abled youth; and potential future directions for the program.
 
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Case Solution for Qantas Airlines: Twitter Nosedive
Complete Case details are given below :
Case Name :      Qantas Airlines: Twitter Nosedive
Authors :           Jana Seijts, Paul Bigus
Source :             Ivey Publishing
Case ID :            W12338
Discipline :        General Management
Case Length :    06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The executive of Government and Corporate Affairs at Qantas airlines faced a communication situation that was spiralling out of control. Qantas had launched a contest through the social media service Twitter, asking participants to use Twitter to describe their “dream luxury inflight experience.” However, the competition dissolved as thousands of people used the opportunity to express negative comments about Qantas. By the second day, nearly 15,000 people worldwide had used social media to vent their frustrations with the airline. The executive needs to devise a plan of action, before additional damage is incurred by one of Australia’s strongest brands.
 
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Case Solution for Rethinking Political Activity at Target
Complete Case details are given below :
Case Name :      Rethinking Political Activity at Target
Authors :           Brian K. Richter, Anisha George
Source :             Ivey Publishing
Case ID :            W12350
Discipline :        General Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The focus of the case is on understanding firms’ campaign contributions and lobbying strategies – and their limits. The case centers on controversy facing Target Corporation in 2010. In the wake of the Citizens United decision, Target was one of the first companies to take advantage of their newly acquired freedom to use corporate treasury money (rather than money in a corporate-linked PAC) to make a contribution to an independent expenditure committee (aka “Super PAC”). The company decided to make a donation to Minnesota Forward, a political action committee that had the primary goal of supporting job creation within the state. Pro-gay rights activists discovered that Minnesota Forward primarily backed Republican gubernatorial candidate Tom Emmer, who had previously supported traditional marriage. After this, Target, despite its liberal and socially responsible positioning, was subject to harsh criticism and activist protests as its donation was viewed as a contradiction to its social policies. The events put CEO Gregg Steinhafel in a position to revisit the company’s policies towards political activities. Should there be constraints on what the firm would do on the political front? If so, what should those be?
 
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Case Solution for Pure Organic Food and Juice Bar
Complete Case details are given below :
Case Name :      Pure Organic Food and Juice Bar
Authors :           Michael Valente, Alex Graham
Source :             Ivey Publishing
Case ID :            W12352
Discipline :        General Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Pure Organic Food and Juice Bar (Pure) is a restaurant located in Collingwood, Ontario specializing in raw, organic and vegan foods. The company’s strategy is to tap into the growing demand for food that is associated with a healthy and more sustainable lifestyle. However, the difficulty of attracting customers in a small town with seasonal fluctuations in the number of residents/visitors, combined with competition from “green” products provided by competing restaurants and grocery stores and the lack of a focused strategy have resulted in weak profit levels. The co-founders are wondering what needs to be changed to tap into the lucrative mainstream market. Students are pushed to think about how Pure should change its strategy, what sorts of marketing approaches it should use and, most importantly, how the co-founders can tap into the mainstream market without compromising their original values.
 
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Case Solution for Novartis in India: Innovation versus Affordability
Complete Case details are given below :
Case Name :      Novartis in India: Innovation versus Affordability
Authors :           Anand Nandkumar, Charles Dhanaraj, Mridula Anand
Source :             Ivey Publishing
Case ID :            W12445
Discipline :        General Management
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case presents complex managerial challenges that stem from the institutional context in emerging markets, particularly in relation to the intellectual property regime and its impact on business strategy. The case centres around a multinational pharmaceutical firm, Novartis International AG (Novartis), that is waiting on a major court decision regarding patent policy as it pertains to one of the firm’s products. The case takes students through the company’s journey in marketing a promising anti-cancer drug that had global sales of US$3.9 billion in 2009. Novartis’ global success with this drug is being challenged by the changing institutional environment surrounding innovation and pharmaceutical patents. The company’s decision to patent the drug in India and challenge the institutional system of patent law is meeting significant resistance from those who argue that the drug is neither novel nor affordable for most patients. With key domestic players staking their claim to the large pool of patients who could benefit from the drug, the case focuses on a controversial patents law. Given the uncertainty of the court’s final decision on these matters, students are asked to develop an action plan for the company’s future.
 
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Case Solution for FINO Pay Tech Ltd.: Branchless Banking for the Rural Poor
Complete Case details are given below :
Case Name :      FINO Pay Tech Ltd.: Branchless Banking for the Rural Poor
Authors :           David J. Sharp, Dhananjay Bapat, Jatinder Handoo
Source :             Ivey Publishing
Case ID :            W12464
Discipline :        General Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The urgency of financial inclusion had been well-recognized by policy makers, the government, the Reserve Bank of India and banks as a national priority that would play a crucial role in promoting inclusive economic growth. New technology could enable innovative sustainable business models to reach previously excluded customers. This case presents FINO’s technology-based model for financial inclusion and the challenges presented to the Kohlapur district coordinator as he starts the process of building the local organization.
 
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