Grasby

Case Solution for Pet Care Veterinary Services

Complete Case details are given below :

Case Name :      Pet Care Veterinary Services
Authors :           Elizabeth M.A. Grasby; Jason Stornelli
Source :             Ivey Publishing
Case ID :            907M42
Discipline :        Human Resource Management
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The spring of 2002 had been grueling for the owner of Pet Care Veterinary Services, a small-animal veterinary practice with two clinics in Southwestern Ontario. Everything seemed to be going wrong at Pet Care’s Avery, Ontario location. Profitability was disappointing, medication had disappeared, and the owner had serious concerns about her associate veterinarian’s quality of animal care. The owner wondered what would be her best course of action. She could afford to keep the clinic open for another year and try to either fix the operational issues or leave things as they were and see if the problems resolved themselves. The owner wondered whether it would be best to sell and avoid future problems. What price would she ask for the clinic if she chose to sell? Whatever her choice, she knew she had to make a decision quickly, because the uncertainty and stress of running two clinics were beginning to take their toll.
 
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Case Solution for Rogers Cable: First Time Right

Complete Case details are given below :

Case Name :      Rogers Cable: First Time Right
Authors :           Elizabeth M.A. Grasby, Jordan Martens
Source :             Ivey Publishing
Case ID :            907C17
Discipline :        Human Resource Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable’s installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environment. Eliminating repeat visits is the focus and driving force behind the First Time Right initiative, aimed to satisfy customers on the first try. The directors must devise an action plan that will motivate and retain behavioral change among field service technicians.
 
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Case Solution for Finemaster Projects Ltd. (C)

Complete Case details are given below :

Case Name :      Finemaster Projects Ltd. (C)
Authors :           Elizabeth M.A. Grasby, Julie Harvey Gosse
Source :             Ivey Publishing
Case ID :            910C03
Discipline :        Human Resource Management
Case Length :    03 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The assistant site supervisor at Finemaster Projects Ltd. struggles with how to approach his boss for a raise. When hired, he had been told that regular annual reviews were held with employees and that good performance would be rewarded with corresponding pay increases. After one year with the company, the assistant site supervisor found that the owners rarely act on this policy, leaving it up to staff to approach management about raises, promotions and other performance-related issues. In his second year with the company, the assistant site supervisor experienced further disappointment with how his boss dealt with his compensation request and his faith in the company’s pledge to reward employees for good performance was quickly fading. This supplement to Finemaster Projects Ltd. (A), describes his meeting with his boss after two years.
 
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Case Solution for Finemaster Projects Ltd. (A)

Complete Case details are given below :

Case Name :      Finemaster Projects Ltd. (A)
Authors :           Elizabeth M.A. Grasby, Julie Harvey Gosse
Source :             Ivey Publishing
Case ID :            910C01
Discipline :        Human Resource Management
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The assistant site supervisor at Finemaster Projects Ltd. struggles with how to approach his boss for a raise. When hired, he had been told that regular annual reviews were held with employees and that good performance would be rewarded with corresponding pay increases. After one year with the company, the assistant site supervisor found that the owners rarely act on this policy, leaving it up to staff to approach management about raises, promotions and other performance-related issues. In his second year with the company, the assistant site supervisor experienced further disappointment with how his boss dealt with his compensation request and his faith in the company’s pledge to reward employees for good performance was quickly fading. The (A) case covers the assistant site supervisor’s first meeting with his employer when offered a position with company. The supplements, Finemaster Projects Ltd. (B) and (C) describe his meetings with his boss after 12 months and two years, respectively.
 
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Case Solution for Sandcore Instruments (B)

Complete Case details are given below :

Case Name :      Sandcore Instruments (B)
Authors :           Elizabeth M.A. Grasby, Renee Zatzman
Source :             Ivey Publishing
Case ID :            910C12
Discipline :        Human Resource Management
Case Length :    02 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The vice-president of human resources at Sandcore Instruments has to make a recommendation to the company’s president regarding a sales representative with a history of poor performance. In this supplement to Sandcore Instruments (A), the vice-president discovers that the sales representative has offered to perform service work for a customer on his own time at a much lower price if cash is paid. The vice-president must update his action plan accordingly.
 
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Case Solution for Sandcore Instruments (A)

Complete Case details are given below :

Case Name :      Sandcore Instruments (A)
Authors :           Elizabeth M.A. Grasby, Renee Zatzman
Source :             Ivey Publishing
Case ID :            910C11
Discipline :        Human Resource Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The vice-president of human resources at Sandcore Instruments has to make a recommendation to the company’s president regarding a sales representative with a history of poor performance. The vice-president must decide what action to take, including whether the sales representative should be terminated. The vice-president must consider how his decision will affect other employees in the Quebec sales network.
 
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Case Solution for Michael Patterson (B)

Complete Case details are given below :

Case Name :      Michael Patterson (B)
Authors :           David House, Elizabeth M.A. Grasby
Source :             Ivey Publishing
Case ID :            910C25
Discipline :        Human Resource Management
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In this (B) case to Michael Patterson (A), an engineering technician meets with the new engineering and manufacturing manager. He shares his thoughts about his new immediate supervisor, but the manager believes his comments to be inappropriate and presents the engineering technician with a formal written reprimand. In a time of economic uncertainty, the engineering technician must determine what action, if any, he should take.
 
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Case Solution for Michael Patterson (A)

Complete Case details are given below :

Case Name :      Michael Patterson (A)
Authors :           David House, Elizabeth M.A. Grasby
Source :             Ivey Publishing
Case ID :            910C24
Discipline :        Human Resource Management
Case Length :    09 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Michael Patterson is an engineering technician at Confederation Kitchen. The company is downsizing its staff in response to declining profitability. Patterson has heard a rumour that he will now report to a supervisor for whom he has little respect and with whom he has had trouble in the past. The engineering and manufacturing manager has called a meeting to discuss Patterson’s new role, and Patterson must decide how candid he should be at the meeting.
 
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Case Solution for Rosa’s Palas Franchise

Complete Case details are given below :

Case Name :      Rosa’s Palas Franchise
Authors :           Elizabeth M.A. Grasby, Richard H. Mimick
Source :             Ivey Publishing
Case ID :            981K15
Discipline :        Entrepreneurship
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
An entrepreneur was investigating the feasibility of opening an Italian fast food franchise called Rosa’s Palas. He spoke to the franchisor concerning a few franchise break-even points, and his return on investment for his restaurant. With this information, the entrepreneur felt he could decide whether he would invest in the franchise.
 
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Case Solution for Omega Paw Inc.

Complete Case details are given below :

Case Name :      Omega Paw Inc.
Authors :           Elizabeth M.A. Grasby, Jannalee Blok
Source :             Ivey Publishing
Case ID :            98A015
Discipline :        Entrepreneurship
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Omega Paw is a small, entrepreneurial and successful company ($1 million in sales in the first year) which needs to position itself as a major player in the pet industry. Omega has developed and has begun to market many pet products, among them the Self-Cleaning Litter Box, and is faced with the challenge of where, how and through whom the next stage of its growth strategy will take place. Students must examine the typical consumers, trade channels and the competition, and then consider which of the five marketing alternatives best meets the company’s objectives.
 
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