Solution

Case Solution for Nortel: Re-Inventing Information Systems

Complete Case details are given below :

Case Name :      Nortel: Re-Inventing Information Systems
Authors :           E.F. Peter Newson, Olga Volkoff
Source :             Ivey Publishing
Case ID :            97E001
Discipline :        Information Technology
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Describes the situation faced by Nortel’s Information Systems (I/S) department as the company tried to respond to changes in its environment. With the evolution and convergence in the telecommunications industry and expansion onto the global stage, the company saw the need to improve integration across business units. The I/S department was charged with helping the business units reengineer their process. Brad Taylor, director of I/S, is trying to reengineer the I/S department itself so that it could fulfill the new role. Unfortunately, the existing structure–a fragmented I/S group struggling to meet existing expectations–was poorly positioned for this role. Brad’s dilemma was not only to change his own department, but to change the way in which it related to the rest of the company. Can be used to discuss the role and structure of an I/S department. Can also be used as the basis for a class on business process reengineering and/or managing organizational change.
 
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Case Solution for First Virtual Holdings, Inc. (B)

Complete Case details are given below :

Case Name :      First Virtual Holdings, Inc. (B)
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E008
Discipline :        Information Technology
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
First Virtual Holdings, Inc. (FVHI) is an Internet payments company based in San Diego, CA. FVHI’s original offering, an Internet payments system based on consumers’ receiving and using a “VirtualPIN” number for online purchases instead of a credit card number, had not been successful. Consumer apathy to the system, coupled with vendor disinterest, have prevented them from attaining the critical mass necessary to make the system viable. In response to the failure of their payments system, FVHI decided to change their focus. The company developed an interactive advertising banner, about the size of a regular web advertising banner. The “VirtualTAG” functions like a mini web page within a page. Users can click through pages in the banner without leaving the page on which the banner was found. The VirtualTAG can have multiple uses such as to provide information or facilitate transactions. FVHI intends to develop and license the VirtualTAG to web page administrators. They also intend to incorporate the VurtualTAG into e-mail messages. VirtualTAGs may be used as a form of “mass” interactive Internet advertising, although the company is quick to point out that the technology will only be used with targeted and consenting consumers. FVHI’s ideas and technology regarding Internet advertising provide a useful vehicle for discussing trends in online commerce and Internet privacy issues.
 
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Case Solution for First Virtual Holdings, Inc. (A)

Complete Case details are given below :

Case Name :      First Virtual Holdings, Inc. (A)
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E007
Discipline :        Information Technology
Case Length :    20 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
First Virtual Holdings, Inc. (FVHI) is an Internet payments company based in San Diego, CA. The company developed a technology by which consumers can securely purchase goods and services over the Internet. Each participating consumer is provided with a “VirtualPIN” number, which is used in place of a credit card number to make purchases from participating online vendors. The vendors forward the consumer’s VirtualPIN number, along with the amount of the transaction to FVHI. FVHI then sends an e-mail to the consumer asking for confirmation of the transaction. When confirmation is received, FVHI processes the transaction and pays the vendor. The technology ensures that a consumer’s credit card number is never sent across the Internet. The system is secure but embodies a certain amount of inconvenience as each purchase required two steps. FVHI is a good example of a company with a good technology whose main challenge is to gain the critical mass of users necessary to make the system viable. The company faces strong competition from established industry players such as software developers, banks, and credit card companies. In addition, continued consumer reluctance to embrace online commerce has hampered the company’s progress.
 
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Case Solution for CERNET: Managing Internet Growth in China

Complete Case details are given below :

Case Name :      CERNET: Managing Internet Growth in China
Authors :           Michael Parent, Harvey Enns
Source :             Ivey Publishing
Case ID :            98E001
Discipline :        Information Technology
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
CERNET, the China Education and Research Network, is a not-for-profit, central government body formed to oversee the development and implementation of a university-based nationwide Internet backbone. By 1997, fulfilling this mandate was well underway. CERNET was connected to 280 of China’s 3,035 universities and colleges. Much work nonetheless remained. The case deals with managing the growth of the network from the perspective of the director of the Technical Board and Network Centre. Issues he had to contend with include hardware and bandwidth upgrades and installations, access, security, connectivity, costs, and tariffs. With over half the country’s population not yet having made their first telephone call, these tasks proved daunting.
 
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Case Solution for Scantran

Complete Case details are given below :

Case Name :      Scantran
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E010
Discipline :        Information Technology
Case Length :    18 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Scandinavia Translations (Scantran) provides translation services between English and the three Scandinavian languages (Danish, Swedish, and Norwegian), as well as Finnish. The business is operated primarily by one person, Heidi Wade, assisted by her husband Mike. The unique thing about Scantran is that it is a purely virtual business: Heidi and Mike never meet with, see, and rarely even speak with any of their clients, nor with any of their individual translators. Almost all the business is done over the Internet, supplemented by faxes and occasionally the telephone. Documents are mainly transferred as file attachments to Internet electronic mail messages. There are no other permanent employees, and all the work is done out of the couple’s apartment, with no need for expensive overhead such as office premises or fixed salaries. Scantran’s business has grown rapidly since its inception. The Wades are faced with a number of decisions, including whether to try to stay the size they are or “go for growth,” which implies adopting a new business model. If the decision is to grow, what should the new business model be? Can the company maintain the great flexibility provided by the Internet and still expand? This case nicely illustrates both pros and cons of virtual small businesses, typical of a great many Internet-dependent startup companies created in recent years.
 
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Case Solution for Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet

Complete Case details are given below :

Case Name :      Cisco Systems, Inc.: Managing Corporate Growth Using an Intranet
Authors :           Michael Parent, Debra Rankin
Source :             Ivey Publishing
Case ID :            97E018
Discipline :        Information Technology
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Cisco is the world’s largest manufacturer and distributor of routers and switches. In order to achieve this position, it has adopted an aggressive growth strategy, acquiring companies, their employees, and new employees at a rate of 250 to 300 employees per month. The Cisco Employee Connection (CEC), a corporate intranet, is the primary means by which new employees are absorbed and acculturated. The CEC is also the principal means of interaction for the multi-functional work team approach Cisco employs. This case critically assesses this approach to scaling an organization and the extent to which it can be maintained and transferred.
 
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Case Solution for Mondex Canada (A)

Complete Case details are given below :

Case Name :      Mondex Canada (A)
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            98E018
Discipline :        Information Technology
Case Length :    25 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Mondex is a “smart card” application that can be used as a payment mechanism–much like cash, or debit/credit cards–to pay for small, everyday items. This case describes the development and implementation of the Mondex stored-value payment system. The Mondex Canada consortium includes the major Canadian financial institutions, led by Royal Bank and Canadian Imperial Bank of Commerce. Mondex has been undergoing a lengthy trial in the city of Guelph, Ontario. The director of marketing for Mondex Canada is faced with a rather large implementation challenge: planning and managing the roll-out of Mondex to the rest of the country.
 
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Case Solution for Euro-Arab Management School

Complete Case details are given below :

Case Name :      Euro-Arab Management School
Authors :           Sid L. Huff, Mike Wade
Source :             Ivey Publishing
Case ID :            99E024
Discipline :        Information Technology
Case Length :    10 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The Euro-Arab Management School is an academic institution established by the European Union and the Arab League. The school is a “virtual organization”: it does not operate bricks and mortar classrooms. Instead, programs are offered in an innovative manner that combines web-based learning with local tutoring. The case deals with the concept of management of a virtual organization, and introduces some of the benefits and challenges of virtual organizations. Also deals with issues of the future of education in the age of the Internet.
 
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Case Solution for Xerox (Hong Kong): Sales Activity Management Process (A)

Complete Case details are given below :

Case Name :      Xerox (Hong Kong): Sales Activity Management Process (A)
Authors :           E.F. Peter Newson, Michael Zhao
Source :             Ivey Publishing
Case ID :            99E015
Discipline :        Information Technology
Case Length :    25 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The sales director of Xerox (Hong Kong) has a vision to transform sales force management processes that would require radical changes to both the organization and the information technology infrastructure. The design includes a companywide database to be available to the sales force by remote access through Intranet/Internet. From this database the sales force could manage their territory using notebook computers while traveling, working at client sites, sitting in meetings, or talking on the phone. At the time of sale, they could check inventory, quote prices, notify delivery or service schedules, and make billing arrangements. Successful implementation of the plan requires the sales director to overcome financial constraints, ingrained habits, traditional cultural values, an inadequate information technology infrastructure, and the effects of the change beyond the sales organization.
 
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Case Solution for DoubleClick, Inc.: Gathering Customer Intelligence

Complete Case details are given below :

Case Name :      DoubleClick, Inc.: Gathering Customer Intelligence
Authors :           Ken Mark, Scott Schneberger
Source :             Ivey Publishing
Case ID :            901E05
Discipline :        Information Technology
Case Length :    16 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
DoubleClick, Inc., with global headquarters in New York City and over 30 offices around the world, was a leading provider of comprehensive Internet advertising solutions for marketers and web publishers. It combined technology, media, and data expertise to centralize planning, execution, control, tracking, and reporting for online media companies. DoubleClick was able to track Internet users’ surfing habits (but not the surfers’ identities), allowing it to personalize ads for specific market groups. When DoubleClick announced it was merging with Abacus Direct, a direct marketing company with a database of consumer names, addresses, and retail purchasing habits of 90% of American households, it raised many privacy-related questions and concerns. Several Internet privacy activists had filed a formal complaint with the Federal Trade Commission after being informed by media sources that DoubleClick had the ability to divulge a person’s identity by merging the databases of the two companies and matching the information in “cookies” with a surfer’s profile. The president was confident that its internal practices were sound, but he wondered whether they would placate advertising clients afraid of consumer backlash, the concerns of Internet surfers, and the company’s investors.
 
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