Solution

Case Solution for Millway Fabrics Canada

Complete Case details are given below :

Case Name :      Millway Fabrics Canada
Authors :           James A. Erskine, Erin Donovan
Source :             Ivey Publishing
Case ID :            907C10
Discipline :        Human Resource Management
Case Length :    04 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The director of operations for Millway Fabrics Canada walked into her office and one of the customer service agents was waiting for her in tears. The customer service agent (agent) needed a week off to take care of her son who was about to have surgery to have his tonsils removed. The agent had already taken all her vacation and sick time due to her son’s illness. The agent was a strong performer and was well-liked by her co-workers. The director of operations had to make a decision.
 
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Case Solution for Dr. Jack Perry, DDS

Complete Case details are given below :

Case Name :      Dr. Jack Perry, DDS
Authors :           John S. Haywood-Farmer; Eleni Mitsis
Source :             Ivey Publishing
Case ID :            907C16
Discipline :        Human Resource Management
Case Length :    06 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Dr. Jack Perry, a sole practitioner dentist in a small town in Ontario, had a meeting with one of his employees who suggested that there were several problems in the office. These include: low morale, lack of motivation to grow the business, fill cancellations, follow up on collections, and engage in cross-sell procedures. He had noticed these problems previously but felt unsure about his personnel and business management skills. Using his notes from a presentation made by a business consultant at a dental conference, he must decide how to act in order to address these problems.
 
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Case Solution for Pet Care Veterinary Services

Complete Case details are given below :

Case Name :      Pet Care Veterinary Services
Authors :           Elizabeth M.A. Grasby; Jason Stornelli
Source :             Ivey Publishing
Case ID :            907M42
Discipline :        Human Resource Management
Case Length :    13 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The spring of 2002 had been grueling for the owner of Pet Care Veterinary Services, a small-animal veterinary practice with two clinics in Southwestern Ontario. Everything seemed to be going wrong at Pet Care’s Avery, Ontario location. Profitability was disappointing, medication had disappeared, and the owner had serious concerns about her associate veterinarian’s quality of animal care. The owner wondered what would be her best course of action. She could afford to keep the clinic open for another year and try to either fix the operational issues or leave things as they were and see if the problems resolved themselves. The owner wondered whether it would be best to sell and avoid future problems. What price would she ask for the clinic if she chose to sell? Whatever her choice, she knew she had to make a decision quickly, because the uncertainty and stress of running two clinics were beginning to take their toll.
 
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Case Solution for Rogers Cable: First Time Right

Complete Case details are given below :

Case Name :      Rogers Cable: First Time Right
Authors :           Elizabeth M.A. Grasby, Jordan Martens
Source :             Ivey Publishing
Case ID :            907C17
Discipline :        Human Resource Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In the fall of 2002, the directors of process engineering at Rogers Cable had discovered that a significant portion of Rogers Cable’s installations and service activities had been followed by repeat visits within the following 30 days. This meant that services were not properly completed the first time. If high numbers of repeat and rework problems continued, customers would readily take their business elsewhere in the highly competitive environment. Eliminating repeat visits is the focus and driving force behind the First Time Right initiative, aimed to satisfy customers on the first try. The directors must devise an action plan that will motivate and retain behavioral change among field service technicians.
 
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Case Solution for BC Metal (A)

Complete Case details are given below :

Case Name :      BC Metal (A)
Authors :           James A. Erskine, Aaron Anticic
Source :             Ivey Publishing
Case ID :            907C20
Discipline :        Human Resource Management
Case Length :    05 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The president of a metal products manufacturer and distributor is informed that the company controller is having an affair with another employee who is married to the general manager of production. The president is in the process of selling the company and wonders what affect the affair, if true, will have.
 
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Case Solution for Ions Consulting: The MP 2 Training Program

Complete Case details are given below :

Case Name :      Ions Consulting: The MP 2 Training Program
Authors :           June Cotte; Seung Hwan (Mark) Lee
Source :             Ivey Publishing
Case ID :            907C29
Discipline :        Human Resource Management
Case Length :    05 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The recently hired human resources (HR) director had to come up with a program that would meet the needs of transferring knowledge from older, more experienced project consultants to the junior and newly hired inexperienced associates. The HR director designed a program called the Mentoring Management Project for Professionals (MP 2). The program met with great resistance from all levels of the organization, which made the development and the implementation process more difficult. The MP 2 program was implemented on a trial basis and after four months, due to mixed results, the HR director was more confused than ever. He had three days left to prove to the executive board that the program is worth the cost, the time and the resources to implement.
 
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Case Solution for Hooplah Media Group: Managing Independent Contractors

Complete Case details are given below :

Case Name :      Hooplah Media Group: Managing Independent Contractors
Authors :           John S. Haywood-Farmer, Jeff Greenspoon
Source :             Ivey Publishing
Case ID :            907C30
Discipline :        Human Resource Management
Case Length :    08 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The majority partner in the Hooplah Media Group (Hooplah) of Toronto, Ontario, was trying to decide what to do about one of Hooplah’s website design contractors (contractor). The contractor had taken on a project directly with a key contact at JewelWorks Inc., one of Hooplah’s largest clients, without going through Hooplah. As an independent contractor, he offered to design a website for JewelWorks Inc. for a lower price than Hooplah’s rate. Apparently, the project was not going smoothly, and there was significant tension between the contractor and the contact at JewelWorks Inc. The majority partner at Hooplah was unsure how he should react to the contractors’ involvement with JewelWorks Inc. and whether he should assist in the completion of the website.
 
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Case Solution for A Not So “Rosy” Situation: Bill Aziz’s Challenge at White Rose Crafts and Nursery Sales Limited

Complete Case details are given below :

Case Name :      A Not So “Rosy” Situation: Bill Aziz’s Challenge at White Rose Crafts and Nursery Sales Limited
Authors :           Mary M. Crossan, Gerard Seijts, Ken Mark
Source :             Ivey Publishing
Case ID :            907M53
Discipline :        Human Resource Management
Case Length :    30 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In late November 2002, halfway through the vital Christmas selling season, William E. Aziz, hired to turn around White Rose Crafts and Nursery Sales Limited (White Rose), has to decide what to do. White Rose is under Companies’ Creditors Arrangement Act (CCAA) protection, having breached its debt covenants. The company’s upper and middle management is frustrated that their efforts since 1999 have not turned the firm around. The remaining employees blame the firms’ situation on the change in strategy that occurred in 1999. The changes led many of White Rose’s original employees to leave. At least partly due to an attempt to compete head-on with new U.S. entrants into the garden and crafts industry, the company endured three straight years of losses. In November 2002, White Rose launched a strategic review of its operations and asked its chief executive officer of three years, Dave Symons, to resign.
 
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Case Solution for Development of a Multinational Personnel Selection System

Complete Case details are given below :

Case Name :      Development of a Multinational Personnel Selection System
Authors :           Diana Krause, Reiner Piske
Source :             Ivey Publishing
Case ID :            907C41
Discipline :        Human Resource Management
Case Length :    17 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The owner of a company with production plants in various regions in the world wants to standardize the methods of personnel selection for the Asian-Pacific region (APAC). A new system of personnel selection has to be developed for middle management positions in APAC. The owner delegates this task to a cross-functional, multinational project team that operates in Hong Kong headed by a human resources (HR) executive and expatriate from Germany. In terms of the new personnel selection system, he has two opposing goals in mind: the new personnel selection system should be highly specific for a particular country and simultaneously valid for different countries. A series of issues must be resolved in order for the project to be successful. Some of these issues are related to the personnel selection system; the job requirements to be assessed, the modules it must include, the stages and methods of each module, and the implementation of the system across countries in APAC. Other issues are interpersonal, such as the cultural differences and the heterogeneous perspectives that exist among the team members, and a conflict between the HR executive and the owner.
 
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Case Solution for Lauren McDonald at Ernst & Young

Complete Case details are given below :

Case Name :      Lauren McDonald at Ernst & Young
Authors :           John S. Haywood-Farmer, Jenna Weaver, Anne Cybulski
Source :             Ivey Publishing
Case ID :            907D20
Discipline :        Human Resource Management
Case Length :    12 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Lauren McDonald, a recently promoted manager at the public accounting firm Ernst & Young in London, Ontario, has an appointment with one of her senior staff accountants. McDonald had met with the staff accountant two months earlier as part of the staff accountant’s mid-year performance review. The meeting had also included an informal discussion as to whether the staff accountant was on track for a promotion to manager, which would be decided later in the year. The staff accountant had asked McDonald for another meeting to discuss the responsibilities of becoming a manager in more detail. McDonald had faced many challenges in her three months as a manager and had not had time to reflect on her own performance. However, she wanted to share her experiences with the staff accountant to better prepare her for the challenges she might face in the coming year.
 
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