Case

Case Solution for MIA, Philippines

Complete Case details are given below :

Case Name :      MIA, Philippines
Authors :           Jim Kayalar
Source :             Ivey Publishing
Case ID :            909M16
Discipline :        Social Enterprise
Case Length :    20 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The newly appointed country director of MIA Philippines, a non-profit organization with a mandate to alleviate poverty in developing countries, is faced with the challenge of designing and managing a development assistance project that would establish a go-to-market supply chain for a remote Filipino fishing village. The country director has to enter a new country, launch the project, deal with the constraints of a foreign culture, manage the expectations of major stakeholders whilst trying to manage a multi-cultural team and conclude the project on time. The value of the case lies in the realistic assessment of stakeholders’ motivation, their capabilities and assets, and project constraints during the design and implementation stages. Value chain analysis, value added analysis and stakeholder analysis are used to assess the applicability of project design, impact and long term success.
 
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Case Solution for Scandinavian Airlines: The Green Engine Decision

Complete Case details are given below :

Case Name :      Scandinavian Airlines: The Green Engine Decision
Authors :           Jennifer Lynes
Source :             Ivey Publishing
Case ID :            909M28
Discipline :        Social Enterprise
Case Length :    11 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
Scandinavian Airlines (SAS) is an innovator of strategic environmental management in the airline industry. Being a first-mover can have both its advantages and disadvantages. This case looks at the airline’s decision of whether they should invest in the best available environmental technology for a fleet of new aircraft that would serve them for the next 25 years. While the technology for these low-emission engines had been around since the 1970s, it had never really been commercialized. SAS was feeling pressure from the regulatory authorities with regards to potential new charges and taxes that could affect the future operating costs of the fleet. Despite these anticipated future costs, at the time of the decision, the director of aircraft and engine analysis for SAS could not make an economic case for the more expensive engines. The challenge was for the fleet development team to try to convince the SAS management team to spend the extra kr5 million (Swedish Kronor) per aircraft for the dual combustor engine. Given that corporations are faced with increasing pressure with regards to greenhouse gas emissions and climate change, this case study presents an opportunity for discussion and analysis of various environmental concepts including strategic environmental management, adoption of best available environmental technologies, the role of internal environmental leadership in a large corporation and the effect of market-based mechanisms to improve a sector’s environmental performance. The case illustrates the complexities of environmental decisions in striking a balance between meeting ambitious commitments and dealing with real capabilities of companies and external pressures.
 
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Case Solution for El Coyote Mexican Cafe in the Wake of Proposition 8

Complete Case details are given below :

Case Name :      El Coyote Mexican Cafe in the Wake of Proposition 8
Authors :           Brian K. Richter, Anisha George
Source :             Ivey Publishing
Case ID :            W12009
Discipline :        Social Enterprise
Case Length :    17 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The El Coyote Mexican Caf?, more commonly known as ?El Coyote,? is a family owned restaurant located in Los Angeles, California. The restaurant faced criticism from pro-gay rights activists after the manager, and daughter of the owner, made a personal donation to support California Ballot Proposition 8, which activists associated with the restaurant rather than the individual. The case transpires over an eight-day period from November 4, 2008, which was the election day when the ballot proposition passed, to November 12, 2008 which was when the manager held an open breakfast at El Coyote to publicly discuss the issue.The central tension in the case revolves around how the manager?s donation to support a measure that legally defines marriage as ?between a man and a woman? has garnered the restaurant with unwanted attention despite being a personal contribution separate from and not endorsed by the business. The goal of the case is to challenge students to think about tensions firms face in managing the external environment of their businesses in the face of both: (i) campaign finance and election issues; and, (ii) activists who may not understand all of the underlying facts.
 
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Case Solution for FIJI Water and Corporate Social Responsibility – Green Makeover or “Greenwashing”?

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Case Name :      FIJI Water and Corporate Social Responsibility – Green Makeover or “Greenwashing”?
Authors :           James McMaster, Jan Nowak
Source :             Ivey Publishing
Case ID :            909A08
Discipline :        Social Enterprise
Case Length :    21 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
This case analysis traces the establishment and subsequent operation of FIJI Water LLC and its bottling subsidiary, Natural Waters of Viti Limited, the first company in Fiji extracting, bottling and marketing, both domestically and internationally, artesian water coming from a virgin ecosystem found on Fiji’s main island of Viti Levu. The case reviews the growth and market expansion of this highly successful company with the brand name FIJI Natural Artesian Water (FIJI Water). The company has grown rapidly over the past decade and a half, and now exports bottled water into many countries in the world from its production plant located in the Fiji Islands. In 2008, FIJI Water was the leading imported bottled water brand in the United States. In the context of great marketing success of the FIJI brand, particularly in the U.S. market, the case focuses on how the company has responded to a number of corporate social responsibility (CSR) issues, including measuring and reducing its carbon footprint, responsibilities to key stakeholders, and concerns of the Fiji government with regard to taxation and transfer pricing issues. The case provides a compelling illustration of how CSR challenges may jeopardize the sustainability of a clever marketing strategy.
 
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Case Solution for Kentucky Fried Chicken in China (A)

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Case Name :      Kentucky Fried Chicken in China (A)
Authors :           Allen Morrison, Paul W. Beamish
Source :             Ivey Publishing
Case ID :            990G01
Discipline :        Service Management
Case Length :    14 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The new vice-president for Kentucky Fried Chicken in southeast Asia, must weigh the growth benefits of investing in China with alternative opportunities in the region. He is at the exploratory stage of market research and is focusing his attention on four possible locations in China. He must also balance his own personal ambitions with the possibilities for failure, not only in China, but the rest of southeast Asia.
 
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Case Solution for H.M.S. Pinafore

Complete Case details are given below :

Case Name :      H.M.S. Pinafore
Authors :           John S. Haywood-Farmer, Martin Stapleton, Francis Vanden Hoven
Source :             Ivey Publishing
Case ID :            995D15
Discipline :        Service Management
Case Length :    07 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The producer of a stage show society needs to use network planning as part of project management to ensure that 10 performances are scheduled well over the next four months. Students will have to construct a network diagram, identify the critical path, and address questions regarding activity crashing. What is particularly unique is that they will have to create a list from the data presented to them at a meeting with the assistant producer.
 
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Case Solution for Delta Grand Pacific Hotel

Complete Case details are given below :

Case Name :      Delta Grand Pacific Hotel
Authors :           John R. Kennedy, Tom Gleave
Source :             Ivey Publishing
Case ID :            98A005
Discipline :        Service Management
Case Length :    15 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In July 1996, Ross Cunningham, director of sales and marketing for the Delta Grand Pacific Hotel in Bangkok, Thailand, needed to devise a marketing strategy that would ensure the hotel’s success in its very competitive market. Cunningham wanted to ensure that the hotel would maintain and eventually increase its two key benchmarks of performance (occupancy rates and average room rates) by milking the Sukhumvit Micromarket to its fullest potential. Compounding this challenge was the anticipation of a sharp drop in occupancy at the hotel due to the likelihood that an important client contract would not be renewed.
 
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Case Solution for Samsung Everland: Managing Service Quality (A)

Complete Case details are given below :

Case Name :      Samsung Everland: Managing Service Quality (A)
Authors :           John S. Haywood-Farmer, Charles Dhanaraj
Source :             Ivey Publishing
Case ID :            97D016
Discipline :        Service Management
Case Length :    24 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
In late 1994, Mr. Her, president of Joong-Ang Development Co., was concerned with the level of service quality at Yongin Farmland, the company’s theme park located just south of Seoul, South Korea. Despite the service-quality program he initiated when he assumed his present position 14 months ago, the park’s service quality seemed to be less than that of its competitors. He wondered if he had made the right moves, how Farmland could achieve international service quality standards, whether it would be worth doing, and if it would really provide a sustainable competitive advantage. Intended for use in a service-quality module of a service management course.
 
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Case Solution for Royal Bank of Canada in Thailand

Complete Case details are given below :

Case Name :      Royal Bank of Canada in Thailand
Authors :           Paul W. Beamish, Bernice Scholten, Leslie Stephenson
Source :             Ivey Publishing
Case ID :            98M032
Discipline :        Service Management
Case Length :    26 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
After a 15-year absence, the Royal Bank of Canada returned to Thailand in 1997. During a period of high economic instability, the bank must weigh the merits of Thailand versus other markets within Asia-Pacific. This case provides details on subsidiary start-up costs (including staff, capital expenses) and requires decisions on organization/human resources issues as well as the best strategic approach to the market.
 
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Case Solution for Dabbawallahs of Mumbai (A)

Complete Case details are given below :

Case Name :      Dabbawallahs of Mumbai (A)
Authors :           Larry Menor, Ramasastry Chandrasekhar
Source :             Ivey Publishing
Case ID :            904D11
Discipline :        Service Management
Case Length :    22 pages
Solution Sample availability : YES
Plagiarism : NO (100% Original work)
Description for case is given below :
The president of the Nutan Mumbai Tiffin Box Suppliers Charity Trust had just returned to his office after meeting with Britain’s Prince Charles, who was on an official visit to Mumbai. The trust was the managing organization of the dabbawallah meal delivery network. The dabbawallah’s service was cited internationally by management scholars and industry executives as exemplary in supply chain and service management as well as delivery reliability. However, many observers now expressed concerns over the future viability of the dabbawallah’s service given the difficulty in duplicating its delivery network elsewhere, the emergence of other lunch competitors in Mumbai, and an array of environmental changes affecting both its customers and the workforce.
 
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